i dont know how but the hotmail i had somehow doesnt work when i tried to login and when i...

Hello, Cadenefdwfwdw.

We appreciate you posting in Microsoft Community.



I noticed that you are unable to log in to your Xbox account.

I'm glad to have the opportunity to give you some advice.



You mentioned that you tried to go ahead and create a new account using the same Hotmail.

Does this mean that you encountered an account does not exist prompt when you tried to try to log in to your account on the following page?

https://account.microsoft.com



If so, this is most likely due to an intrusion into your account.

I would need to confirm the error you are experiencing when logging in in order to explain what may be going on with your account at the moment and give you some advice.



Note: When it comes to account recovery/identity verification, the process is a bit rigid on purpose for security reasons and there's little anyone at support could do to help.

But I will provide the information and guidance you need to know.



Best Regards.

Jeffrey - MSFT | Microsoft Community Support Specialist

I've tried to login to account.live.com with my hotmail address and also with my gmail address. Both are working (with the same password) and I always get into the SAME account, I hope because both addresses are listed under Account aliases (my hotmail is
the primary alias). If somehow I have 2 accounts how will I login to the another one?

I have the same problem and i've tryed everything thats on the internet including restoring windows to a date when the app was working correctly and still didnt work...
Im now out of options and i need some help pls

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey BossRobloxian, how are you today? Hope you're well.

Try to uninstall the xbox app. Restart your PC, and then, install it again from here:

https://www.xbox.com/en-US/apps/xbox-app-for-pc

Then, try again.

If that doesn't work, try this:

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

______________________________________________________________

Then try this:

Go to windows settings > apps > search for xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

______________________________________________________________

If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

Hello,

Doesnt work, i tried other web browser and clearing cache. I cant login at support.xbox.com neither because its an endless loop of not letting me login into the hotmail, even though im logged in here and in outlook.