I don’t have any points.

I’ve bought an Xbox one X, far cry 5, and state of decay 2 but didn’t get any of the points for buying them. How am I supposed to fix this.

:)

 

I don’t have any sound on spotify

When you've started playing music, open the guide and click on the Spotify app icon and see if your slider is on the far side towards the controller icon; if so, move it away a couple clicks and hopefully you'll be able to hear your music.

 

Why don’t I have more points/gems

Hello g0tGaMe,

We see multiple Credit and deposit events, as well as MyVIP payback for multiple months. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see
their deposit as currency from your commerce page at (Sign in to your Microsoft account), where they will be listed as a refund with a negative amount. Gems only started in October, so they would not reflect your
entire Xbox Live Rewards tenure. Prizes go out of stock from the Vault once the available prizes are claimed by users.

 

For help with the Microsoft Rewards program, you will need to contact their customer
support. Keep in mind that if they were purchased before the offers became available, they may not be eligible.