i dont have an account or xbox but charges have been taking off for three months i dont...

Discus and support i dont have an account or xbox but charges have been taking off for three months i dont... in XBoX on Windows to solve the problem; i have been getting charges for game pass i do not have xbox but io have charges for xbox for three months i cant stop payments and would like it to... Discussion in 'XBoX on Windows' started by beth goolsby, Nov 5, 2023.

  1. beth goolsby
    beth goolsby Guest

    i dont have an account or xbox but charges have been taking off for three months i dont...


    i have been getting charges for game pass i do not have xbox but io have charges for xbox for three months i cant stop payments and would like it to stop and get my money back

    :)
     
    beth goolsby, Nov 5, 2023
    #1
  2. StuartATrueRed Win User

    i dont have an account or xbox but charges have been taking off for three months i dont know how to get my money back

    You need to contact your bank immediately, and tell them to stop all payments to Microsoft, as someone has access to your bank account.
  3. onyxishere Win User

    I dont have gold account but a recieve charges

    You would more than likely incur charges for that call or would not be able to reach the number at all. Please click the link I provided to arrange a call back as I cannot find a number for your region.
  4. Josue Queralt Win User

    I dont have gold account but a recieve charges

    tks to everyone, i chek the suscribtions an i dont have any, i just use my credit card to buy a mini game of bikes, from that moment they charge me the gold, im from costa rica, this number you givme its free or have a cost because here the international
    calls are very expensive, $15 by minute
  5. NZ Prestige Win User

    I dont have gold account but a recieve charges

    Is there any chance that you do in fact have a current Gold subscription, but just never knew you had it? Or didn't authorise it?

    If you are able to play online multiplayer on any game then it means you do currently have an Xbox Live subscription. You can also check by visiting account.xbox.com whilst signed in to your Xbox Live Account and it will show you on the right-hand side under
    "Subscriptions" what you are currently signed up for. If that's the case and you do have an Xbox Live Gold subscription, then you simply need to go click on the "Billing" icon in the menu above your subscription panel and cancel your subscription.

    If however, it shows that you don't have an existing subscription but you are still receiving the monthly charges and they are definitely for Xbox Live Gold - then I suggest you contact Microsoft Official Support immediately and get them to look into the
    billing issue for you. You can contact them about this issue here:
    support.xbox.com/.../xbox-live-membership
  6. onyxishere Win User

    I dont have gold account but a recieve charges

    It's a free gold weekend for people this weekend so the OP would be able to access multiplayer features. Also, his gamertag is showing as Silver which means that he does not have a Gold membership.

    The OP should do as LoH suggests and contact phone support. 1-800-469-9269 in North America or click the link to arrange a call back.

    support.xbox.com/contact-us
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