I don't have access to the email for my Xbox live and the recovery service is garbage

Discus and support I don't have access to the email for my Xbox live and the recovery service is garbage in XBoX Accessibility to solve the problem; Ok i am sick and tired of this garbage service can someone tell me how I can find someone who can simply change the email on account without... Discussion in 'XBoX Accessibility' started by William Vallespir, Dec 31, 2022.

  1. I don't have access to the email for my Xbox live and the recovery service is garbage


    Ok i am sick and tired of this garbage service can someone tell me how I can find someone who can simply change the email on account without verification that simple. I will be blocking this on my charges and never returning if this problem isn't resolved promptly. Like it's pretty hard to piss me off but Microsoft is great at it.

    :)
     
    William Vallespir, Dec 31, 2022
    #1
  2. Kathy A. Win User

    I don't have access to the email for my Xbox live and the recovery service is garbage

    Hello William Vallespir,



    Hope you are doing well. Thanks for posting to the Microsoft Community.



    First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



    Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



    We look forward to your reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. SwordofWhedon Win User

    I don't have access to the email for my Xbox live and the recovery service is garbage

    Verification is required to prevent people from stealing your account. It's not there to make your life hard.

    Why can't you verify the account?
  4. Kathy A. Win User

    I don't have access to the email for my Xbox live and the recovery service is garbage

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
  5. Ezio Monroe Win User

    Xbox account recovery is a joke Xbox needs actual humans to do it not a robot

    I've done the recovery request and everything it's @outlook.com and my recovery phone number i no longer have access to anymore and I don't think there is a email on there connected
  6. VibroPlex Win User

    Changing my dad's email

    > Just a question - how does MS gain access to email information that is not a hotmail/live account. The

    > parental email tied to my account is a service providers, so in the recovery we were 'trying' to enter

    > recent emails and folders from that email. - Does MS have access to this?

    No, and Yes.

    Microsoft has no access to the 3d party email providers who provide you with your email service, but they do have access to the Microsoft Account which uses the email address as it it were a username. You can recover the Microsoft password using http//:account.live.com/password/reset
Thema:

I don't have access to the email for my Xbox live and the recovery service is garbage

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