I dont get the items that i purchase

Discus and support I dont get the items that i purchase in XBoX Games and Apps to solve the problem; I have a problem with my Paypal-Acc since the last Xbox Update on Xbox One i cant buy gems in smite with my paypal the money is away but i dont get my... Discussion in 'XBoX Games and Apps' started by x DarkSou1 x, Aug 17, 2016.

  1. x DarkSou1 x
    x DarkSou1 x Guest

    I dont get the items that i purchase


    I have a problem with my Paypal-Acc since the last Xbox Update on Xbox One i cant buy gems in smite with my paypal the money is away but i dont get my purchased items. Have anyone an idea what the issue is?

    Please dont let me down.

    :)
     
    x DarkSou1 x, Aug 17, 2016
    #1
  2. PresidentMC2035
    PresidentMC2035 Guest
    Re-purchase an item that I already bought

    I have had the City Texture Pack since Minecraft Xbox 360. It transferred to Xbox One. Now the Minecraft Better Together update wants me to rebuy the City Texture Pack. I don't have the money to rebuy it. I heard that if I contacted Mojang they would provide
    me a code to download it. Is this true? I bought your coins and got a skin pack to try to get more coins. Thanks for Reading. Have a nice day! I dont get the items that i purchase :)
     
    PresidentMC2035, Aug 17, 2016
    #2
  3. BigB EC
    BigB EC Guest
    Re-purchase an item that I already bought

    Try here Mojang
     
    BigB EC, Aug 17, 2016
    #3
  4. xHTGx Bonafide
    xHTGx Bonafide Guest

    I dont get the items that i purchase

    To make sure we're on the same page money is being taken but you are not receiving your items, did I get it right? Have you also contacted xbox chat support to confirm if your charges are reflecting on their end?

    Please also check your order history
    account.microsoft.com/.../orders

    If it shows there that money is being taken and you are not receiving your items for days. It means there is a possible problem with the game.

    Take a screen shot of your transactions and create a ticket for smite so that they can credit your content.

    hi-rez.custhelp.com/.../L3RpbWUvMTQ3MTU0MjM0Ni9zaWQvcjNDalJvWW0=
     
    xHTGx Bonafide, Aug 18, 2016
    #4
  5. x DarkSou1 x
    x DarkSou1 x Guest
    Yeah i create a ticket before and i get the gems from 2 weeks but i dont get the gems but they say the problem is fixed
     
    x DarkSou1 x, Aug 18, 2016
    #5
  6. Shinroon
    Shinroon Guest
    I have the same problem.. not only with Paypal but with Microsoft points as well.

    Is your problem solved? if it's solved, how did you do it?

    i tried to contact XBOX Support but the only option was Twitter, and that was useless...
     
    Shinroon, Aug 21, 2016
    #6
  7. x DarkSou1 x
    x DarkSou1 x Guest
    The Problem isnt solved yet. Sorry. If i know more to solve this problem i'll write you ok?
     
    x DarkSou1 x, Aug 21, 2016
    #7
  8. Shinroon
    Shinroon Guest

    I dont get the items that i purchase

    Hey my problem is solved!

    I contacted Hirez and got this message from them:

    "Hello,

    Please try this:

    Login to Smite on your Xbox and go to the redeem a code section. Enter a random code and press submit.

    This should unlock your Gem purchase but let us know if this did not work.

    Thank you.

    HiRezAsh

    Hi-Rez Studios Customer Support"

    When i tried this i got the gems.

    I really hope it works for you as well!
     
    Shinroon, Nov 2, 2018
    #8
  9. Shinroon Win User

    I dont get the items that i purchase

    Hey my problem is solved!

    I contacted Hirez and got this message from them:

    "Hello,

    Please try this:

    Login to Smite on your Xbox and go to the redeem a code section. Enter a random code and press submit.

    This should unlock your Gem purchase but let us know if this did not work.

    Thank you.

    HiRezAsh

    Hi-Rez Studios Customer Support"

    When i tried this i got the gems.

    I really hope it works for you as well!
  10. Shinroon Win User

    I dont get the items that i purchase

    I have the same problem.. not only with Paypal but with Microsoft points as well.

    Is your problem solved? if it's solved, how did you do it?

    i tried to contact XBOX Support but the only option was Twitter, and that was useless...
  11. x DarkSou1 x Win User

    I dont get the items that i purchase

    Yeah i create a ticket before and i get the gems from 2 weeks but i dont get the gems but they say the problem is fixed
  12. xHTGx Bonafide Win User

    I dont get the items that i purchase

    To make sure we're on the same page money is being taken but you are not receiving your items, did I get it right? Have you also contacted xbox chat support to confirm if your charges are reflecting on their end?

    Please also check your order history
    account.microsoft.com/.../orders

    If it shows there that money is being taken and you are not receiving your items for days. It means there is a possible problem with the game.

    Take a screen shot of your transactions and create a ticket for smite so that they can credit your content.

    hi-rez.custhelp.com/.../L3RpbWUvMTQ3MTU0MjM0Ni9zaWQvcjNDalJvWW0=
  13. x DarkSou1 x Win User

    I dont get the items that i purchase

    The Problem isnt solved yet. Sorry. If i know more to solve this problem i'll write you ok?
Thema:

I dont get the items that i purchase

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