I do not receive my reward credits

Discus and support I do not receive my reward credits in XBoX Rewards & Social to solve the problem; I do not receive my reward credits 653daebb-7804-4fd4-9fab-2599620dc646 Discussion in 'XBoX Rewards & Social' started by TOTO661979, Dec 5, 2017.

  1. TOTO661979
    TOTO661979 Guest

    I do not receive my reward credits


    I do not receive my reward credits

    :)
     
    TOTO661979, Dec 5, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    I do not receive my reward credits

    Hello TOTO661979,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Dec 5, 2017
    #2
  3. TOTO661979
    TOTO661979 Guest
    I do not receive my reward credits

    It's been several months that I have not received my reward credits, I have 71 700 credits pending.
     
    TOTO661979, Dec 5, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I do not receive my reward credits

    In order for support to check into your account, you'll need to post in the support section of this forum. You may want to post what offers you're looking for credits from.
     
    Smwutches, Dec 5, 2017
    #4
  5. Brian Manowski
    Brian Manowski Guest
    Welcome to the club. Nobody else does either.
     
    Brian Manowski, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    I do not receive my reward credits

    Hello TOTO661979,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. Smwutches Win User

    I do not receive my reward credits

    In order for support to check into your account, you'll need to post in the support section of this forum. You may want to post what offers you're looking for credits from.
  8. Brian Manowski Win User

    I do not receive my reward credits

    Welcome to the club. Nobody else does either.
  9. XBLRewards8 Win User

    Fortnite rewards

    Hello Cinderan,

    It takes us up to 96 hours to receive and process new purchase information. At the current time, we do not see a purchase of Fortnite, so it is too early to receive Credits for this purchase. This is mentioned in the FAQ for the offer:

    When will I receive my Rewards Credits?

    After you have completed filling your progress bar, your Rewards Credits will appear as pending within 96 hours.
  10. XBLRewards8 Win User

    No Rewards Credits after Purchase based on Microsoft Email - Tom Clancy's Ghost Recon Wildlands

    Hello HamperedSolid5,

    From the FAQ for that offer:

    When will I receive my Rewards Credits?

    Your Rewards Credits should appear as pending within 15 days of your game’s shipping date.
Thema:

I do not receive my reward credits

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