I do not have access to the email, there is an active subscription that is being charged...

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your subscription.

Have you already tried checking all accounts that you owned just to know where the subscription was being activated? The account that you have accessed to right now, is that the account that your trial was activated from?

Does it show on that account the trial being activated 2 months ago?

Because if you do not see a subscription on there, this could possibly be coming from another account you might have your card and subscription activated on.

In any case that you will not be able to find this account, it would be best to have this reported to your bank right away to avoid any incoming charges and to dispute the charge if possible since you do not have a way of cancelling this if you do not know which account was it being activated.

Hi Christine!

I am afraid that you cannot cancel a subscription if you don't have access to the account where the charges are coming from. You may check your other emails or accounts or family member's account if they have one active subscription that's using your card.

If you couldn't find the account, please directly contact your bank to dispute those charges and block future charges.

Hello, Theo T. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear you're having trouble canceling an active subscription.

Not only that, but I would like to let you know that at the moment, the only way to cancel it is by accessing the account that has the subscription.

However, what I could suggest is asking your bank to stop incoming charges from Microsoft related to this subscription.

It is important to mention, that Microsoft support is not capable of accessing the account remotely.

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, transaction IDs, etc.
As community users, we are not able to enter or check that information, and everything we comment can be seen by anyone on the internet.

I hope you find this answer helpful to your inquiry. However, I'll remain attentive to any other one you may have.

Regards,

Arturo.

You should visit the official website and look for a customer support contact. You can find them here at https://support.xbox.com/en-US/. Explain your situation to them – that you have a recurring subscription but no access to the email associated with the account. They often have protocols for such scenarios.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear that you are being charged for a subscription that you want to cancel. There are a few steps you can take to try and resolve this issue:

1. Double-check your account to make sure that you don't have any active subscriptions. You can do this by signing in to your Microsoft account at https://account.microsoft.com/services.

2. If you don't see any active subscriptions in your account, it's possible that the charges are being made on a different Microsoft account so kindly check all the possible email addresses that you have.

3. If you are still unable to identify the source of the charges or cancel the subscription, you may need to contact Microsoft Xbox support for further assistance. They will be able to help you investigate the charges and assist you in cancelling any subscriptions or services that you no longer want.

I hope this helps.