i do not got my just dance 3 month trial subscription

Discus and support i do not got my just dance 3 month trial subscription in XBoX Sales and Promo to solve the problem; reference number : [Mod Removed] i had talked with your CS support and they said i need to ask your team for help my friend and i bought the same... Discussion in 'XBoX Sales and Promo' started by woshichenlu, Oct 26, 2016.

  1. woshichenlu
    woshichenlu Guest

    i do not got my just dance 3 month trial subscription


    reference number : [Mod Removed]

    i had talked with your CS support and they said i need to ask your team for help

    my friend and i bought the same game just dance 2017

    he got the 90 days of ubi membership which i only had 2 days

    i think it would be unfair to me

    and your cs confirmed i should had the 90 days of membership of just dance

    i will wait to see what would happen

    :)
     
    woshichenlu, Oct 26, 2016
    #1
  2. workcool
    workcool Guest
    Just Dance 2018

    I buy a subscription of 3 months for just dance 2018, On my account the purchase is good but I do not have access to the song extra.
     
    workcool, Oct 26, 2016
    #2
  3. workcool
    workcool Guest
    Just Dance 2018

    I buy a subscription of 3 months for just dance 2018, Surmon account the purchase is good but I do not have access to the song extra.
     
    workcool, Oct 26, 2016
    #3
  4. Mister Beep
    Mister Beep Guest

    i do not got my just dance 3 month trial subscription

    Hey there!

    Could you link us to where you saw this specific promotion? Currently we are not sending any Just Dance 3 related codes. If this was something that you signed up for in-game, you may need to reach out to the publisher of the game for further assistance.

    Post back with the specific promotion details so we can further assist!
     
    Mister Beep, Oct 27, 2016
    #4
  5. woshichenlu
    woshichenlu Guest
    I and your CS both checked the page, and confirmed i should have the 3 month membership of just dance

    Buy Just Dance 2017® - Microsoft Store

    the problem is :in the same day, my friend downloaded ,signed in game and showed he had 3 month ubi membership for free

    but i only got 2 days .

    If it is necessary, i can tell the game tag of my friend.
     
    woshichenlu, Oct 27, 2016
    #5
  6. Mister Beep
    Mister Beep Guest
    Thanks for the link! From what we can see, purchasing the game should automatically activate that 3-month trial. Since this is a subscription service offered by Ubisoft, we definitely recommend that you continue to work with their support staff to reach
    a resolution. If there was a code we could send out for this promotion, that would be a different story, but unfortunately we are not able to provide a trial for a 3rd party subscription service.

    Please reach out to Ubisoft again, and definitely keep us posted here as well so we can make sure this is sorted! i do not got my just dance 3 month trial subscription :)
     
    Mister Beep, Oct 28, 2016
    #6
  7. woshichenlu
    woshichenlu Guest
    b,

    i chatted with Ubi CS and here is the history

    Corey P (2016/10/28 下午4:01:38): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.

    Me (2016/10/28 下午4:02:02): Hello Corey

    Corey P (2016/10/28 下午4:05:00): Hello!

    Corey P (2016/10/28 下午4:05:28): I understand that you are missing some content from JDU2017. This was supposed to be a 90 day member ship but you only see 2 days right?

    Me (2016/10/28 下午4:05:34): yes

    Me (2016/10/28 下午4:06:18): i asked microsoft for help . they said they could not

    Me (2016/10/28 下午4:06:36): provide a trial for a 3rd party subscription service

    Corey P (2016/10/28 下午4:07:30): I understand. I can certainly assist you with this topic. Are you able to attach a proof of purchase for the 90 day JDU to this ticket? Once provided I can start the process of fixing this issue for you.

    Me (2016/10/28 下午4:07:55): i bought the digital game

    Me (2016/10/28 下午4:08:11): from microsoft store

    Corey P (2016/10/28 下午4:08:25): Awesome! Do you have the email receipt ? If you do not have this on hand you can always request a duplicate receipt from Mircosoft

    Me (2016/10/28 下午4:08:29): yes

    Me (2016/10/28 下午4:08:48): Order 9112f045-52ad-4e8a-a207-5b0fbd6de3e5

    Corey P (2016/10/28 下午4:08:49): Can you take a screen shot of that and attach it to this ticket as well as any extra content you purchase for this game.

    Corey P (2016/10/28 下午4:09:23): We are unable to look up Microsoft Orders. I apologize for this inconvenience.

    Me (2016/10/28 下午4:09:45): how can i attach the foto?

    Me (2016/10/28 下午4:09:55): i can not find any button

    Corey P (2016/10/28 下午4:10:33): Let me send you some information on how to dothis

    Me (2016/10/28 下午4:10:42): ok

    Corey P (2016/10/28 下午4:10:54): I sent it to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    Me (2016/10/28 下午4:11:20): i check it right now

    Me (2016/10/28 下午4:14:00): yes i had uploaded

    Me (2016/10/28 下午4:16:44): would that be fine?

    Corey P (2016/10/28 下午4:17:01): Is that for the game or the 90 day subscription? If the game is working fine I will just need the subscription receipt

    Me (2016/10/28 下午4:18:07): no,the question is my friend and i bought the same game, he got 90 days membership and i only got 2 days

    Me (2016/10/28 下午4:18:17): we bought the same game

    Corey P (2016/10/28 下午4:18:31): Thank you for the clarification. Yes that receipt will be fine.

    Me (2016/10/28 下午4:19:10): we bought the game in page
    https://www.microsoft.com/en-us/store/p/just-dance-2017/c37p6x5tmqrv


    Corey P (2016/10/28 下午4:19:17): I have send this ticket to the proper channels to be investigated. I can update you as soon as I have this fixed for you. Is there anything else at this time I can assist you with?

    Me (2016/10/28 下午4:20:02): how long i should to wait to have the answer?

    Corey P (2016/10/28 下午4:20:45): With any request it may take up to 48 hours to complete. If I am able to provide you any updates sooner I will reach out to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    Me (2016/10/28 下午4:20:52): thx

    As a xbox fan, i am very disappointed, i had contacted Ubi before,and had some bad experience , always asked me to wait and finally nothing changed. I hope xbox team can be as kind as Amazon team. I am a customer ,if neither Ubi nor Microsoft can not do
    nothing , what should i do?

    How i miss you . those CS of amazon

    i will post the answer of UBI team and hope i had a good luck
     
    woshichenlu, Oct 28, 2016
    #7
  8. woshichenlu
    woshichenlu Guest

    i do not got my just dance 3 month trial subscription

    ok , finally i dont know who solved my problem, i checked the reply of UBI, showd unanswered

    But i got my 3 month membership back
     
    woshichenlu, Oct 30, 2016
    #8
  9. Mister Beep
    Mister Beep Guest
    Right on! Happy to hear! Hope you enjoy. i do not got my just dance 3 month trial subscription :)
     
    Mister Beep, Nov 3, 2018
    #9
  10. Mister Beep Win User

    i do not got my just dance 3 month trial subscription

    Thanks for the link! From what we can see, purchasing the game should automatically activate that 3-month trial. Since this is a subscription service offered by Ubisoft, we definitely recommend that you continue to work with their support staff to reach
    a resolution. If there was a code we could send out for this promotion, that would be a different story, but unfortunately we are not able to provide a trial for a 3rd party subscription service.

    Please reach out to Ubisoft again, and definitely keep us posted here as well so we can make sure this is sorted! :)
  11. woshichenlu Win User

    i do not got my just dance 3 month trial subscription

    ok , finally i dont know who solved my problem, i checked the reply of UBI, showd unanswered

    But i got my 3 month membership back
  12. Mister Beep Win User

    i do not got my just dance 3 month trial subscription

    Hey there!

    Could you link us to where you saw this specific promotion? Currently we are not sending any Just Dance 3 related codes. If this was something that you signed up for in-game, you may need to reach out to the publisher of the game for further assistance.

    Post back with the specific promotion details so we can further assist!
  13. Mister Beep Win User

    i do not got my just dance 3 month trial subscription

    Right on! Happy to hear! Hope you enjoy. :)
  14. woshichenlu Win User

    i do not got my just dance 3 month trial subscription

    b,

    Thanks for the link! From what we can see, purchasing the game should automatically activate that 3-month trial. Since this is a subscription service offered by Ubisoft, we definitely recommend that you continue to work with their support staff to reach
    a resolution. If there was a code we could send out for this promotion, that would be a different story, but unfortunately we are not able to provide a trial for a 3rd party subscription service.

    Please reach out to Ubisoft again, and definitely keep us posted here as well so we can make sure this is sorted! :)
    i chatted with Ubi CS and here is the history

    Corey P (2016/10/28 下午4:01:38): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.

    Me (2016/10/28 下午4:02:02): Hello Corey

    Corey P (2016/10/28 下午4:05:00): Hello!

    Corey P (2016/10/28 下午4:05:28): I understand that you are missing some content from JDU2017. This was supposed to be a 90 day member ship but you only see 2 days right?

    Me (2016/10/28 下午4:05:34): yes

    Me (2016/10/28 下午4:06:18): i asked microsoft for help . they said they could not

    Me (2016/10/28 下午4:06:36): provide a trial for a 3rd party subscription service

    Corey P (2016/10/28 下午4:07:30): I understand. I can certainly assist you with this topic. Are you able to attach a proof of purchase for the 90 day JDU to this ticket? Once provided I can start the process of fixing this issue for you.

    Me (2016/10/28 下午4:07:55): i bought the digital game

    Me (2016/10/28 下午4:08:11): from microsoft store

    Corey P (2016/10/28 下午4:08:25): Awesome! Do you have the email receipt ? If you do not have this on hand you can always request a duplicate receipt from Mircosoft

    Me (2016/10/28 下午4:08:29): yes

    Me (2016/10/28 下午4:08:48): Order 9112f045-52ad-4e8a-a207-5b0fbd6de3e5

    Corey P (2016/10/28 下午4:08:49): Can you take a screen shot of that and attach it to this ticket as well as any extra content you purchase for this game.

    Corey P (2016/10/28 下午4:09:23): We are unable to look up Microsoft Orders. I apologize for this inconvenience.

    Me (2016/10/28 下午4:09:45): how can i attach the foto?

    Me (2016/10/28 下午4:09:55): i can not find any button

    Corey P (2016/10/28 下午4:10:33): Let me send you some information on how to dothis

    Me (2016/10/28 下午4:10:42): ok

    Corey P (2016/10/28 下午4:10:54): I sent it to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    Me (2016/10/28 下午4:11:20): i check it right now

    Me (2016/10/28 下午4:14:00): yes i had uploaded

    Me (2016/10/28 下午4:16:44): would that be fine?

    Corey P (2016/10/28 下午4:17:01): Is that for the game or the 90 day subscription? If the game is working fine I will just need the subscription receipt

    Me (2016/10/28 下午4:18:07): no,the question is my friend and i bought the same game, he got 90 days membership and i only got 2 days

    Me (2016/10/28 下午4:18:17): we bought the same game

    Corey P (2016/10/28 下午4:18:31): Thank you for the clarification. Yes that receipt will be fine.

    Me (2016/10/28 下午4:19:10): we bought the game in page
    https://www.microsoft.com/en-us/store/p/just-dance-2017/c37p6x5tmqrv


    Corey P (2016/10/28 下午4:19:17): I have send this ticket to the proper channels to be investigated. I can update you as soon as I have this fixed for you. Is there anything else at this time I can assist you with?

    Me (2016/10/28 下午4:20:02): how long i should to wait to have the answer?

    Corey P (2016/10/28 下午4:20:45): With any request it may take up to 48 hours to complete. If I am able to provide you any updates sooner I will reach out to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    Me (2016/10/28 下午4:20:52): thx

    As a xbox fan, i am very disappointed, i had contacted Ubi before,and had some bad experience , always asked me to wait and finally nothing changed. I hope xbox team can be as kind as Amazon team. I am a customer ,if neither Ubi nor Microsoft can not do
    nothing , what should i do?

    How i miss you . those CS of amazon

    i will post the answer of UBI team and hope i had a good luck
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i do not got my just dance 3 month trial subscription

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