i do not accept the gift card code

If you are running into an issue redeeming a gift card, please see this page for more advice: https://support.xbox.com/en-GB/billing/errors/error-message-redeeming-prepaid-codes-xbox-one

Best,

L

The refund was accepted, but, I didn't get my Xbox gift card code back, I was wondering If I am able to get my 25 pounds gift card code back.

-Thank You-

Hi Reha 3131,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Sorry to hear that you are having issues with the gift card code. Here is what you need to do in redeeming gift card, go to microsoft.com/redeem or (https://redeem.microsoft.com/ ), log into your Microsoft account. Enter the 25-character code provided. Once redeemed, your gift card balance will be available to spend at Microsoft Store online, on Windows, and on Xbox. Check your account balance.

In any case, you will encounter same error message, you may try to use InPrivate window of your browser or use different browser.

EDIT: Just in case your issue is regarding code redeems CSV to the Microsoft Account. Please check Known Issues for more update.

Problems when purchasing a 5x5 code for a game or game add-on at a retailer, and the code redeems CSV to the Microsoft account instead of granting access to the game or game add-on.

• When you purchase a digital code for a game or game add-on at a retailer, that code is meant to give pre-paid money (CSV) to the account of the user who redeems it. The user then needs to use that prepaid balance to purchase the content from the Microsoft Store digitally. The issue most users run into is that the code does not cover local sales tax. Be sure to pick up an additional prepaid Xbox gift card to cover the tax of the purchase or make sure you have a valid payment option on the account so that you can complete your desired purchase.
  

If issue persist, please contact Xbox Support. Please understand that they are receiving high volume of calls and chat.

https://support.xbox.com/en-US/contact-us

Kindly let us know, if there is any misunderstanding of our description by sending us a reply.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I already did it but it does not leave me. I do not accept the gift card

Same problem here, xbox will no longer accept gift cards or live gold codes and keeps returning 'try back later'