i do have reward points but no microsoft points were credited

RebelSuperset16 · Nov 30, 2016

Your account needs updating to make a deposit!

this is the massage that never disappeared even though i updated my billing info and still this my status

Attention Needed
Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum
here.

note that i already spoke to a microsoft support member and he said there is nothing wrong with my account

i may have changed my region to united states just to play online with them nothing else but does this make a difference

:)

GothicaFire · Nov 30, 2016

Please help, not all of my rewards points have been deposited.

It says I have 15,900 reward points on my reward program page but it only credited my Microsoft account $10.65 please help I would really like my points paid out.

G0DHEADSIL0 · Nov 30, 2016

Reward points and Microsoft account.

I have 50,000+reward points that have yet to be credited to my Microsoft account.When will they be available?

Smwutches

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

All Microsoft points were deposited as of August 2013 with Microsoft points were discontinued and the program switched to Rewards credits. So your points would have been deposited several years ago.

Smwutches

Which points are you referring to? Microsoft points were discontinued in 2013. Are you referring to the credits you earn from the Xbox Rewards program or Microsoft Rewards program?

Smwutches

Microsoft points were discontinued in 2013 and changed to Rewards credits.. If you signed up for the Rewards program after points were discontinued, then you would not have earned any points.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending, or you can request a deposit when you have at least 1,000 credits pending but less than 5,000, and they would be deposited on the date listed
on the site at the time that you request the deposit.

Smwutches

Microsoft points were discontinued in 2013 and changed to rewards credits. So unless you were a rewards member before August 2013, it's normal to have 0 points earned. That would have no effect on your earnings now or progress towards your star level.

consp77

From the Microsoft Rewards Migration FAQ: "any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one
Microsoft Rewards point".

If one gem equals one Microsoft Rewards point , and I have 500 Microsoft Points, that's roughly about 50 cents worth, because a $5 gift card is about 5,000 points.

Whereas if I were to redeem them through Xbox Live Rewards, 500 gems would get me 10,000 Rewards credits - if only such a thing were not "out of stock" - how does that work exactly except that Microsoft chooses for it be out of stock, so they force me to either
put up with giving me a tenth of the value or having to buy something useless like Overwatch wallpaper?

i do have reward points but no microsoft points were credited