I didnt receive the shipping label and instructions in my email. I dont know what to do

Contact support. http://support.xbox.com/contact-us. If you don't see the options to request a call back or chat with support, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Are you returning a purchase? if so, then yes. All you need to do is to include everything you received in its original packaging and attach the return label to the shipping box. Make sure there are no other labels on the shipping box.

If it is for a repair, then follow the instructions here:

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see:

How to pack for shipping

After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email.

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

Thank you. Have you also received a confirmation email? What does it say? If there's no required action, you don't have to send in your controller. You only send that if you're instructed to do so and has shipping label provided.

So what do we do if you cannot open the email to print the e-label when you receive it, and there is not an option to re print the shipping label.

Okay, I have a problem. I've submitted a repair request and asked to receive the Shipping Label via email, but no email has arrived. What do I do?

Before you ask, no it is not caught in my spam filter.