I didn't receive points.

Hello King LeXoR,

You are registered as a US Rewards member. Since you have been spending in a regional currency other than USD, those purchases are not eligible for Rewards. We can only Reward purchases made within the program.

Hello BlazedxMikeyJRB,

Since only your purchases of Dragon Ball and Call of Duty were within the offer period, you only received two punches for those purchases. Only pre-orders made within the offer period are eligible for this offer.

Hello Danny,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

Sorry to hear you're having trouble with your purchased VC. Can you confirm which NBA 2K are you playing? How long has it been since you purchased the VC? Please try to check if your purchase is listed in here https://account.microsoft.com/billing/orders

If you see your in-game currency in your purchase history, try restarting your console and relaunching the game:

1. Restart the console

2. Press the Xbox button to open the guide.

3. Highlight the game, but don’t select it, and then press the Menu button.

4. Select Quit, and then relaunch the game. After launching the game, check your in-game wallet.

Please note that sometimes, it can take up to 24 hours for in-game currencies to process after purchasing so it is also best to wait.

For your reference https://support.xbox.com/help/games-apps/my-gam...

I hope this helps, I will be awaiting your response.

Regards,

Belle

Hello Orangecroc,

Apologies for the inconvenience. We will adjust your account for completion of that offer. You should see the Credits pending by the end of next week.

Weird! And thank you for the screenshots. We're still working out the details with images on our new platform here. I appreciate you trying to get it to fit.

Do you have anyone else on the console that plays the game and could have purchased these? This is an example of something that could happen. Another example is that another person has this console set as their Home console, and it automatically downloads
the purchases there; both of these cases would cause the content to show up, but you not being able to use it. This is especially true if you didn't purchase the content. Let us know!