I didn't receive my free month.

arsenal of 300 · Dec 25, 2016

I redeemed a 3 month subscription card and at the screen to put it into affect, it said "3+1" for the months of xbox live that i was going to receive. i redeemed it and it says my subscription will end in 3 months, when it should 4 months because of the
free month that was added for the promo. Can you guys help me with this issue?

:)

hellonwheels444 · Dec 25, 2016

Promotion 3 paid 3 free: did not get the 3 free months code in my email

I paid for 3 months and 3 free ones in February 2018 and i am being charged already 4 months later. I didn't receive my code for 3 free months in my email.

hellonwheels444 · Dec 25, 2016

Promotion: 3 paid and 3 free: Haven't received my code for it in email.

I paid for 3 months and 3 free ones in February 2018 and i am being charged already 4 months later. I didn't receive my code for 3 free months in my email.

Miss Bijoux · Dec 26, 2016

Hey arsenal -

As that sounds like an account or billing related issue, you'll want to reach out to
phone or chat support directly for additional assistance. We are unable to help with those issues here on the public facing forums and we do not have information available to us.

Thanks for understanding.

Miss Bijoux

Hey arsenal -

As that sounds like an account or billing related issue, you'll want to reach out to
phone or chat support directly for additional assistance. We are unable to help with those issues here on the public facing forums and we do not have information available to us.

Thanks for understanding.

Mister Quasar

Hey NINJATREV17!

We're looking into this further on our end at the moment; please reply to

this thread with the information that's requested in the opening post. I'll be locking this thread going forward.

Mister Mascot

The email I checked is the one associated with my Microsoft account. I have continued to check my inbox as well as my junk/spam folder. No code has ever been sent and no code is linked to my account.

Thanks for your patience,

We've resent your eligible code to your Xbox Live Message center. Be sure to take a look
Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Liviticus3

Hey there ,

To clarify, the email with the token is sent to the account associated with your Microsoft Account. You can verify which email address is on your account by visiting account.live.com. The code should
be sent within 30 days, however we've sometimes seen it take a few days longer depending on the date your 30 day trial started. Please double check that the correct email address is on file with your account and let us know if you've not seen the code by the
end of the week.

Thanks!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

The email I checked is the one associated with my Microsoft account. I have continued to check my inbox as well as my junk/spam folder. No code has ever been sent and no code is linked to my account.

Liviticus3

I signed up to this trial on 2nd June on my PC so the code should have been sent to my email address which hasn't. Yes I have looked into spam/junk folder, there's nothing there. The advert states I would have received the code within the 30 days trial
but it is now day 31 and no code has ever been sent and there's no code attached to my account as confirmed by chat support. I have been directed here in order to get my code.

I didn't receive my free month.