I didn't get the 500 Helix Credits with Assassin's Creed Syndicate Gold Edition

Discus and support I didn't get the 500 Helix Credits with Assassin's Creed Syndicate Gold Edition in XBoX Sales and Promo to solve the problem; HELLO I bought Assassin's Creed Syndicate Gold Edition， But I didn't get the reward—— 500 Helix Credits.This is what it said ,“Season Pass included 10... Discussion in 'XBoX Sales and Promo' started by Chris Hsuan, Dec 31, 2015.

  1. Chris Hsuan
    Chris Hsuan Guest

    I didn't get the 500 Helix Credits with Assassin's Creed Syndicate Gold Edition


    HELLO

    I bought Assassin's Creed Syndicate Gold Edition， But I didn't get the reward—— 500 Helix Credits.This is what it said ,“Season Pass included 10 hours of extra gameplay: Jack the Ripper campaign, the Last Maharaja mission pack, "A Long Night"
    exclusive mission, the Streets of London gameplay pack, new gears, weapons, a permanent xp boost
    and 500 Helix Credits.”

    Customer service said you can further check on this，Please help me to solve this problem.

    Thanks!

    :)
     
    Chris Hsuan, Dec 31, 2015
    #1
  2. JapsMcGee
    JapsMcGee Guest
    Game in limbo between purchase and queue.

    Hey guys I figured it out, and it's really stupid. So, in the Xbox store if you search for Assassin's Creed Syndicate, all that pops up is the Gold Edition, the Bonus Helix edition, and all the DLC. No base game right? Navigate your store to the Gold
    edition and it'll have "This bundle includes: Assassin's Creed Syndicate, Assassin's Creed Syndicate Season Pass, Assassin's Creed Syndicate A Long Night, and Assassin's Creed Syndicate Huntsman Outfit.". Click on Assassin's Creed Syndicate under Bundle includes.
    This is the base version of the game. The button that normally says Buy or Manage should say Install. Mine did. I clicked it and the game started installing.

    I think it's just a disconnect because for some reason the base version of the game doesn't come up in the searches or the games list in the store, but if you manually navigate to it, it works. Stupid, but at least I'll be able to play this weekend! Hope
    this helps you guys out!
     
    JapsMcGee, Dec 31, 2015
    #2
  3. pfhor123
    pfhor123 Guest
    pfhor123, Dec 31, 2015
    #3
  4. Mister Quimby
    Mister Quimby Guest

    I didn't get the 500 Helix Credits with Assassin's Creed Syndicate Gold Edition

    Hey there Chris Hsuan!

    Sorry to hear about the issue and any confusion this may have caused! The 500 Helix points should be available in-game. If you are still unable to access them, you need to reach out to

    Ubisoft Support     for further assistance, as they will be the appropriate folks to contact regarding in-game items. Thanks in advance!
     
    Mister Quimby, Jan 1, 2016
    #4
  5. JapsMcGee Win User

    Game in limbo between purchase and queue.

    Hey guys I figured it out, and it's really stupid. So, in the Xbox store if you search for Assassin's Creed Syndicate, all that pops up is the Gold Edition, the Bonus Helix edition, and all the DLC. No base game right? Navigate your store to the Gold
    edition and it'll have "This bundle includes: Assassin's Creed Syndicate, Assassin's Creed Syndicate Season Pass, Assassin's Creed Syndicate A Long Night, and Assassin's Creed Syndicate Huntsman Outfit.". Click on Assassin's Creed Syndicate under Bundle includes.
    This is the base version of the game. The button that normally says Buy or Manage should say Install. Mine did. I clicked it and the game started installing.

    I think it's just a disconnect because for some reason the base version of the game doesn't come up in the searches or the games list in the store, but if you manually navigate to it, it works. Stupid, but at least I'll be able to play this weekend! Hope
    this helps you guys out!
  6. pfhor123 Win User

    Game in limbo between purchase and queue.

  7. pfhor123 Win User

    Game in limbo between purchase and queue.

    I am having the exact same issue. Just purchased Assassin's Creed Syndicate: Bonus Helix edition, but it was not added to my download queue. The Xbox store shows that I purchased it, but I have no way of downloading the game as it does appear anywhere in
    the My Games section.
  8. Mister Quimby Win User

    I didn't get the 500 Helix Credits with Assassin's Creed Syndicate Gold Edition

    Hey there Chris Hsuan!

    Sorry to hear about the issue and any confusion this may have caused! The 500 Helix points should be available in-game. If you are still unable to access them, you need to reach out to

    Ubisoft Support     for further assistance, as they will be the appropriate folks to contact regarding in-game items. Thanks in advance!
  9. xShyBoo Win User

    Assassin creed or fallout

    Assassins creed for me till like.. syndicate maybe, I didn't enjoy the latest ones
Thema:

I didn't get the 500 Helix Credits with Assassin's Creed Syndicate Gold Edition

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