I didnt get my video rental but was charged for it

Discus and support I didnt get my video rental but was charged for it in XBoX Games and Apps to solve the problem; Hi, not sure what to do, I rented (was charged for) a movie a few nights back, but the movie said expired (instantly). I have tried customer service... Discussion in 'XBoX Games and Apps' started by ShaneHarris2, Nov 20, 2020.

  1. ShaneHarris2
    ShaneHarris2 Guest

    I didnt get my video rental but was charged for it


    Hi, not sure what to do, I rented (was charged for) a movie a few nights back, but the movie said expired (instantly). I have tried customer service and they have refused to reimburse...i then went into chats with service agents..discussions went nowhere.
    I feel kinda jaded...I legit rented it..was charged...but didnt get my rental. I dont really care about reimbursement...i just want to watch the movie and not feel like i had to pay double. If they were to reimburse me id just rent it again so i could watch
    it.

    What can I do here? Feeling taken advantage of....pretty sure this isnt legal in any country. Its only like $6 but its not the money...its just not right.

    Again..I paid for something and the seller didnt give it to me..when i finally got in touch with cs i was pretty much told to beat it. I didnt get my video rental but was charged for it :( ....Again I'd just rent it again with a reimbursement...but feel icky renting again without. Microsoft doesnt lose anything,
    but not giving me my rental or reimbursement pretty much forces me to rent elsewhere.

    :)
     
    ShaneHarris2, Nov 20, 2020
    #1
  2. MelbSandy Win User

    Films and tv

    Same here. Tried hard reset, didnt work.

    Netflix/Stan all working so no connection problem on my end.

    Just says server error etc 0x801901f4

    And my video rental time keeps ticking down anyway..
  3. Gert JVan Der Linde Win User

    Charged for a game i didnt get

    No doesnt show up there at all and its already been a week seeing as I bought it the 20th. Does it take longer for money to be reverted if its international?
  4. Jesse E' Win User

    Charged for a game i didnt get

    Yes, it does. But I'll advise you reach out to your Bank and request a charge back for the funds. That will hasten things.

    Compliments of the season.
  5. Jesse E' Win User

    Charged for a game i didnt get

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Does the purchase show as complete here? https://account.microsoft.com/billing/orders/

    If it does, then just give it some more time. It could take upto 24 hours to get the items sometimes. If the purchase doesn't show on the link, then not to worry, it means the transaction failed and the money will be refunded back to your account automatically within 24 hours. You don't have to do anything else.
  6. ep150de Win User

    Xbox One error code: 87dd0019

    Also getting this error code on xb1. I currently have an xbox video rental, "The Interview", That I cannot finish because of this issue, and the rental is about to expire in a few hours. :\ I tried video.xbox.com to complete the movie on a laptop, and the
    website just keeps refreshing on loading the video collection. Still no luck so far.
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I didnt get my video rental but was charged for it

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