i didn't get my free xbox one?

I was guaranteed a free xbox one through email back in december. the email didnt function properly, so i contacted support and have been guaranteed that i would recieve my free xbox one console by the end of december. but i never received my console. the
rep i talked to on the support website told me to go ahead and delete the email because he took care of the issue. I'm currently on the phone with a representative who referred me here. I just want to get the console I was promised. I have a wonderful time
with xbox support usually, and right now i feel a bit cheated under the current circumstances. I was promised a console for free, i shouldn't have to go buy one. This is where i was redirected to by the rewards team, but the support reps on the phone already
told me it was a rewards team promotion.

How can i straighten this out and get my free console?

:)

 

I didn't get my free name change

you don't get a free name change because you already used it

And no suggestions based on your previous choices isn't not given a choice.p

This does not cover accounts creates before 2016

Anhthing after that will have a generated name by default with no suggestions

What they mean is autogenerated names is.a under this format an emotion a fluffy animal and a few numbers

Edgiestmanx is clearly your choice or based on your previous choices

Happypuppy150 would be something more along the lines or a autogenerated name

 

I didn't get my free name change

I got my Xbox not to long ago and it gave me the name so about 5 to 6 weeks later i tried changing my Xbox username to TBG MANX559 and it said i already used it so i went on the Microsoft website and tried to change
it from there but it still wouldn't work .

 

Sorry but there's nothing anyone here can do to help you. The offer was not handled through support but through the Microsoft Store. You needed to contact the phone number provided in the email to claim the prize. It was also a time limited offer.