I did not recieve my robux.

Hi bekannt_Kacper,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues receiving your Robux after purchase. As part of our initial troubleshooting, kindly make sure that you are logged in using the same Microsoft account where you purchased the Robux and see if your transaction was successful. You may check it by going to https://account.microsoft.com/billing/orders

Once confirmed that your purchase was successful, re-sync your Xbox profile from your console. Kindly logout from your Xbox by pressing the Xbox button, select Profile & system, and then select Sign out to sign out and back in.

Please note that in this public community forum, we are gamers like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

If you just processed your order, please wait at least 24 hours for it to reflect on your Roblox account. If it's more than 24 hours and you have not receive your Robux even if your order is confirmed on Microsoft's end, try to log out from your Roblox account and check again.

If you still have not received your Robux after 24 hours, I want to make sure that you'll get the proper assistance that you need with this matter. For your case to be tracked, responded and monitored accordingly, kindly contact Roblox support directly for your account to be checked.

Go to https://www.roblox.com/support

Go to help and click Contact Us

Fill out the support form with your Roblox username, email address, and first name

Select Billing and Payments as the category

Provide the details in the description box

Monitor your email because Roblox team will get back to you

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Regards,

Alvaro

Hi, DOGE_231! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with your purchase.

May I ask how long has it been since you made this purchase? sometimes purchases can take up to 24 hours to reflect in games.

If it's been more than 24 hours and you haven't received the Robux, you'll need to contact the game's publisher or dedicated support team for further assistance.

Roblox Support can be reached at - https://www.roblox.com/support

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

For your reference, the following information has been quoted from the "Find your games and add-ons" Xbox Support page:

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"If you bought in-game currency such as V-Bucks or EA FC Points, and you’re not seeing them in the game, confirm your completed purchase by signing in to view your order history.

If you see your in-game currency in your purchase history, try quitting and relaunching the game:

- Press the Xbox button to open the guide.
- Highlight the game, but don’t select it, and then press the Menu button.
- Select Quit, and then relaunch the game. After launching the game, check your in-game wallet.

If it’s been 24 hours since you’ve done the above, and you’re still not seeing your in-game currency contact the game publisher. If the game was published by Microsoft, contact aka.ms/contactxboxsupport."

Source - https://support.xbox.com/help/games-apps/my-games-apps/view-downloadable-content
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Best regards.

I purchase robux as well. My bank was charge but did not get them.

Not quite helpful.

I used to be able to robux before. This isn't ingame. It's in the app. You cannot use points to purchase on the website.

You can buy robux on PC. On the Microsoft app version. Ive tried resetting etc.

Weridly enough I can buy robux on my other Microsoft account but its not sufficient in credits but I never used it. While when I did buy robux all of the orders went there. Not through my current one.

I bought a roblox add-on (400 robux) thanks to microsoft rewards, i recieved the email of the payment but didn't get any code (giftcard code i suppose) so i can't reedem it. What should I do?