I did not receive the pre-order credits from the game "the Evil Within 2 ".

Hello JIMZ32TT,

From our FAQ:

When will I receive my Rewards Credits?

Your punchcard should update within 96 hours of your pre-order. However, you will not receive your Rewards Credits until 96 hours after ALL of the games you pre-ordered have released. If Resident Evil 7: Biohazard is one of your chosen titles,
you will not receive your Reward until 96 hours after the game’s release date on January 23, 2017.

Since your third punch is from your pre-order of Resident Evil, you will receive those Credits around the end of January. Your purchase of Skyrim was not a pre-order, and did not award a punch, so without the Resident Evil punch you are at two out of three
punches.

There have not been any offers to receive credits just for that game. Since you preordered the game before the current punchcard started, it would not count towards that offer (You do need 3 purchases to complete the offer and receive credits).

There have not been any offers to receive credits just for that game. Since you preordered the game before the current punchcard started, it would not count towards that offer (You do need 3 purchases to complete the offer and receive credits).

Yes, but after the first purchase mark the first as pre-sale, in the second mark the second and third marks the third... there's the ransom. It's not counting that I did pre-purchase... continuing to ask for 3 pre-purchases in the total sum.

Hello Brisky Impulse,

Since your pre-order of Dishonored 2 was made before the offer period for Games on Demand, it was not eligible for the offer. Only purchases during the offer period are eligible for the offer. Since one of your purchases was Resident Evil 7, you will not
receive your punch within 96 hours. From our FAQ:

—When will I receive my Rewards Credits?

Your punchcard should be updated within 96 hours of your pre-order. However, you will not receive your Rewards Credits until 96 hours after ALL of the games you have pre-ordered have been released.
If Resident Evil 7: Biohazard is one of your chosen titles, you will not receive your Reward until 96 hours after the game’s release date on 23 January 2017.

Hi Ric G 2008. The Evil Within 2 is not part of the offer, it was only the first Evil Within. Evil Within 2 would have gone towards the Games on Demand punchcard if you pre-ordered it. But since you purchased it after launch, it did not go to that either.
We're going to make some adjustments and apply it to the FrankenRewards offer. Hang tight and Credits will show as pending within 48 hours.