I did not receive my item please help

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Jace,

Thank you for posting in Microsoft Community.

We understand that you didn't receive your add-on in Forza Horizon 5. We would like to make sure we are on the same page, please answer this:

Is the add-on purchased from another store or Microsoft Store/Xbox?

If you purchase this add-on through Microsoft Store, please check what happen to your item by following the steps below:



1. Check your purchase history to confirm that the add-on was successfully purchased. Sign into your account through this link: Microsoft account | Order history.

2. Restart your console and launch Forza Horizon 5 again to see if the add-on appears.

3. If the add-on still doesn't appear, please try the following suggestion by device:

For PC:

• Please try to reinstall it from in-game store.
  

For Console:

Try setting up your console into sleep mode and enabled Keep my games & apps up to date.

• Go to Profile & system > Settings > General > Power options to adjust your power mode settings.
  
• Go to Profile & system > Settings > System > Updates to adjust your system update settings.
  
• Please try to reinstall it from in-game store.
  

We look forward to your response.

If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Microsoft Community Moderator

Hey ReverPlayer -

Sorry to hear about the issue. According to EA's information page on
what's included with copies of FIFA 17, you should receive your items once you enter FUT. While you check there, could you also let us know what exactly you're supposed to receive with the code you redeemed? We want to be sure we're looking in the right
place for your items.

Keep us in the loop!

Hi Finesstra,



Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you still have issue by posting a reply.



Kind regards,

Hi Finesstra,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Sorry to hear that you did not receive the items inclusive with your purchase. We understand that you are asking for a refund for the items. Let us check on this together so you will get back to gaming.

May we ask if you purchase this from Xbox? If yes, please check here for the steps on how to Request an Xbox refund.

Please, do not forget to check here for known issues that might be related to your concern.

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community