I did not receive my FIFA points on EA SPORTS FC 24 or My $5 Gift Card.

Hi there Abed, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

According to the terms and conditions of the promotion, it is specified that you will receive the rewards within 35 days after the purchase, as you can confirm for yourself through the following link:

https://www.microsoft.com/en-US/store/b/eaFC24buygetterms



I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello John G, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search in EA support and they suggested the following steps to transfer points from Fifa 23 to Fifa 24 and I thought it was good information, which you should take into account :

Yes, you have unused FIFA Points in FIFA 23, you can transfer them and convert them to EAS FC Points in EA SPORTS FC™ 24. See the steps below to learn how to do this.

Attention! January 1, 2024 is the last day to transfer and convert FIFA Points to FC Points.

To transfer your FIFA 23 Points to EA SPORTS FC™ 24, you will need to log in to EAS FC 24 on your console or PC. You cannot convert Points in the Ultimate Team™ web app or companion app.

After transferring your EAS FC Points to your console or PC, you'll see the updated amount in the Ultimate Team™ web or companion app.

How to transfer and convert Points from FIFA 23 to EAS FC 24

The first time you log into Ultimate Team™, Clubs or VOLTA FOOTBALL™, you will see a prompt giving you the option to transfer your Points.

The pop-up notification says the following:

«We have seen that you have an unused balance of FIFA Points in FIFA 23. Do you want to transfer it and convert it into FC Points in FC 24? Please note that this transfer is irreversible. Once you have transferred your Points balance, you can only use them in EAS FC 24. This transfer is one-time and you will not be able to transfer any more Points after this process.

Remember a few things:

You can only transfer and convert FIFA Points from FIFA 23 to EAS FC 24 on the same console family. For example, you can transfer and convert Points from FIFA 23 to EAS FC 24 on Xbox Series X and S, but not from FIFA 23 on Xbox Series X and S to EAS FC 24 on PlayStation 5.

The transfer is not reversible. You cannot return your Points to FIFA 23 after you have completed the transfer.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information Source (Credits): https://help.ea.com/es/help/ea-sports-fc/transfer-and-convert-fc-points/#:~:text=¿Ican transferir% 20Points%20de%20EA,EA%20SPORTS%20FC%E2%84%A2%2024.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

it was fifa 23 and yesterday i got into ea sports fc 24 ultimate team but today i was unable to connect

Also, I haven't redeemed the in game currency. All I did was exchange my Microsoft points for a voucher then bought ea fc points but for the wrong version. It should have been ea fc 25 and I purchased ea fc 24 points.

Hello,

Thank you for posting in Microsoft Community.



We understand that your son is expecting the 4,600 FC points to be added his account. We would like to let you know that the first time your son log into Ultimate Team, Clubs, or VOLTA Football, he will be prompted to transfer the points by then he can make his transfer. However, if this prompted and he did not make the transfer then he will no longer have the chance to make the transfer as this will be one-time only.

Learn more here:

EA FC 24 Purchases

• Does my FIFA points balance carry over from FIFA 23 to EA FC 24?
  
  • Yes, if you have an outstanding FIFA Points balance in FIFA 23, you can transfer and convert them to FC points in EA FC 24.
    
  • The first time you log into Ultimate Team, Clubs, or VOLTA Football, you will be prompted to transfer your points.
    
  • This is a one-time only transfer; you will not be able to transfer any points after this.
    
  • The cut off date to perform this transfer is January 1st, 2024. You will not be able to utilize your one-time transfer after this date.
    
  • For additional information regarding this transfer, refer to the official EA Help Article EA Help | How to transfer and convert EA SPORTS FIFA 23 Points
    

Source: Game Release Known Issues for September 2023 - Microsoft Community



We hope that helps!



Sincerely,



Microsoft Community Moderator