i did not get money back from a refund

Hi T G, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There was a notice on the website a few days ago explaining that the refunds are taking longer.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

You can try asking for a refund again:

https://support.xbox.com/forms/request-a-refund

I also recommend you contact the Microsoft Support.

You can use this link:

https://support.microsoft.com/contactus

I hope this helps.

Well two things first if you check https://accounts.microsoft.com and the refund is issued

This is how it works

First ms approves a refund then 72hours later it is issued

However this is key it depends ehat you used

Ms currency is paid direxrly back onto the account instantly

Creditcard or debit depends where you are in the world vs the us

So if you arent in us or canada it can take upto 90days depending on when your bank handles international transactions

Computer time (mainframe) isnt cheap.and thousands of punch cards have to be proccessed at a time they dont carry a single card its a waste of computer time

Less rhen 30 days for north american transactions

Now paypal is completely different

As per thier refund policy it can take 90 days for refunds to be issued to your creditcard and yes that is a paypal policy

Check whatever payment method you used to make the original purchase as refunds are applied to that payment method ( Credit/Debit card/Paypal account etc ) If you used your account balance the refund should have been applied to that.

If nothing is showing up then by all means contact support as suggested by denis97g or even maybe reply to the email you received confirming the refund detailing that you haven't received the refund.

It's also worth checking here https://account.microsoft.com/billing/orders/ to see if the refund shows up.

Hi,

Contact helpdesk they can check where the refund is …
http://support.xbox.com

Regards,

Hello, mansooral mazrooei!

I'm sorry that you're experiencing issues with being issued a refund.

I would recommend that you contact Xbox Support and explain the issues that you have been experiencing. You can contact them by clicking
here.

Let us know if this helps!