I claimed the Fall Guys Gilded Hunter Pack, did not receive it

Hi Joaquin, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

i claimed the gilded hunter pack on the wrong Xbox account and didn't realize i did at the time so i made my account after because it was on my parents account but it didn't claim for me so i didn't get the items on my account but got them on my parents account and i would like to transfer it to my xbox account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Toumazos, the Xbox One S that you bought with the Skin (Pack) Gilded Hunter comes with only 1 unit, you have already redeemed it in your account, so it will not be possible to redeem the same Skin (Pack) in your child's account.

It comes with 1 Pack for Fall Guys, 01 Pack for Rocket League and 01 Pack for Fortnite.

I click on the ‘Claim for another account’ and I get “After completing setup, add another account and claim Fortnite Gilded Hunter Pack, On the new account go to Account>Profile>Included with this Xbox console to claim”

Again if your comment were true I would’n be given this instructions right?

The thing is that I follow them but still cannot see the packs in my son’s account.

As far as I can tell, the Gilded Hunter bundle is for 9 cosmetic items and in-game currency:

"The Xbox Series S – Gilded Hunter Bundle features a total of nine in-game cosmetics and virtual currency for Fortnite, Rocket League, and Fall Guys"

As such, there wouldn't be anything to download as it should just be added to the game accounts when you run them.

Or are you saying that you have run all 3 games and none have the items there? Sorry, that seems an obvious question but just wanted to clarify