I checked my birthday and it's correct but I'm still a child?

Discus and support I checked my birthday and it's correct but I'm still a child? in XBoX Accessibility to solve the problem; lam 21. My birthday is correct on my account I just checked. But for some reason I'm still a child account and I cannot figure out how to change... Discussion in 'XBoX Accessibility' started by Bree Nicole, Jan 21, 2023.

  1. Bree Nicole
    Bree Nicole Guest

    I checked my birthday and it's correct but I'm still a child?


    lam 21. My birthday is correct on my account I just

    checked. But for some reason I'm still a child

    account and I cannot figure out how to change that.

    Can anyone help? I'm so confused on how it can

    clearly see I'm a 2001 baby but still the past 3 years

    I've been an adult it's considered me a kid:/

    I have checked, my birthday on my account IS correct. I’m not sure what to do here. I want full control over my account without having to switch profiles every time.

    :)
     
    Bree Nicole, Jan 21, 2023
    #1
  2. John P_14 Win User

    I checked my birthday and it's correct but I'm still a child?

    I understand. Since it is still a child account, you need to use an adult (organizer) account from your Family Group to manage your account restrictions and Privacy Settings.
  3. Bree Nicole Win User

    I checked my birthday and it's correct but I'm still a child?

    I want to make it where I can control everything without having to log into a parent account. The birthday on my account has never been changed.. however I was only 15 when I first created my account which is why it was child locked down. I just don’t know why it’s still locked down. I want to be able to make full use of my Xbox. :)
  4. John P_14 Win User

    I checked my birthday and it's correct but I'm still a child?

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    It may be possible that the original date of birth set on your account is for a child account. Just a friendly reminder, changing the date of birth registered on our account will not help us since the system only recognizes the first date of birth registered on our account.

    May I know why would you like to manage your account? Are you trying to change your Privacy Settings?
  5. RainingRoses Win User

    I checked my birthday and it's correct but I'm still a child?

    Hello,

    Do you get redirected to the following page when trying to adjust your privacy settings? Your access would be prevented or limited/restricted for the possible reasons highlighted here:

    Why can’t I change my privacy settings? | Xbox Support

    As explained in the above guide, if you’re currently in a Microsoft Family, you may need to leave (you can always rejoin) as the system might still be considering you a child if a parent/guardian applied parental controls on your account before you became an adult. Refer to:

    Leave family group or remove members - Microsoft Support

    Additional support resources regarding Microsoft Family settings and features are included here:

    Family & online safety | Xbox Support

    Microsoft Family help - Microsoft Support

    Hope this helps.
  6. LueNing Win User

    How to change the Xbox privacy settings when I'm not in a Microsoft family, but kept getting redirected to the page "Why can’t I change my privacy settings?"

    Thanks for your quick response to my question, I really appreciate the efficiency :)

    I understand that my account might be a child account, but are there any ways to make sure about that? It would be great if every single Microsoft users can check whether their account is a child one or an adult one by themselves.

    I'm 18 years old now, and in my region (which is Taiwan), I'm surely an adult. I've checked the birthday in my account settings and it is correct. However, my account still seems to remain a child one(?

    Please tell me how to change my account into an adult one. And also, tell me if there's any way to check whether my account is a child one or an adult one. Thanks.
Thema:

I checked my birthday and it's correct but I'm still a child?

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