i checked my billing info and it is correct

Discus and support i checked my billing info and it is correct in XBoX Rewards & Social to solve the problem; i checked my billing info and it is correct 3ac92c5d-6a72-46cb-89dd-fa558ed1b192 Discussion in 'XBoX Rewards & Social' started by DRUNKZOMBIE23, Dec 21, 2016.

  1. i checked my billing info and it is correct


    i checked my billing info and it is correct

    :)
     
    DRUNKZOMBIE23, Dec 21, 2016
    #1
  2. Xenar
    Xenar Guest
    Can't deposit due to billing

    My rewards are not being deposited due to my billing info apparently, I have checked and checked and checked and everything is correct.

    Can I get some assistance please.
     
    Xenar, Dec 21, 2016
    #2
  3. GoBo zoom
    GoBo zoom Guest
    Error email

    i keep receiving an email from you all telling me to update my billing info. So I checked it and it is correct. Help! Thanks ..
     
    GoBo zoom, Dec 21, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    i checked my billing info and it is correct

    Hello DRUNKZOMBIE23,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
     
    XBLRewards8, Dec 22, 2016
    #4
  5. XBLRewards8 Win User

    i checked my billing info and it is correct

    Hello DRUNKZOMBIE23,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
    to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
    while our other team works on a solution.
  6. Spots9000 Win User

    minecraft 400 points

    I have check and I do have my billing info correct but no dice its all correct the only problem is no email with a code or points for that matter
  7. crazyhorse9991 Win User

    problem with redeem 12 mo live code

    I am getting the same error. A quick google suggests that it comes up when there are problems with billing info. I've checked all my billing info and its all correct, I don't know what to do now.
  8. Kiesey Win User

    Cannot access the "My Account" Page. Runtime Error

    Please check your billing info at commerce.microsoft.com make sure all your account info is correct, if everything is correct and you still can't login please contact Xbox Support by phone
  9. KoBk x WoozyCat Win User

    Can't authorize the selected payment option

    All of the billing info is correct and I don't know what to do. Should I call Microsoft and check if they can fix it?
Thema:

i checked my billing info and it is correct

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