I changed my gamer tag earlier today, but it still won’t appear in and games in other games...

Hello Lucas Escandon,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that your new gamer tag is not showing up in some games. This could be due to a delay in the system updating your profile, or a compatibility issue with some older games. Here are some steps you can try to fix this problem:



- Restart your console and sign in again with your new gamer tag.

- Check your network settings and make sure you have a stable internet connection.

- Clear your console cache by holding the power button for 10 seconds, then unplugging the power cord for 30 seconds, then plugging it back in and turning on the console.

- Update your games to the latest version and check if they support changing gamer tags.

- If none of these steps work, please contact the game developer or publisher for further assistance.



I hope this helps you enjoy your new gamer tag. If you have any other questions or concerns, please let me know. Have a great day!

Hi!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us

Thank you for understanding.

I play on an Xbox one s and it comes

Up on my billing history

In this case, you should try to contact Microsoft support by following the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before we try any solutions, could you tell if you use your account on an Xbox or PC? This is important as the solutions to resolve this issue may be different for each platform.

Could you also confirm that the Gamertag change charge appears in your order history via the link below?

https://account.microsoft.com/billing/orders

*Thank you in advance for contacting the community.