I changed my gamer tag but the old one still appears above the new one.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jason, as mentioned in one of the comments of the previous occurrence, they had this as closed but the error is still happening, in this case contact Xbox support so they can help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello did you pay to have the gamertag changed?

Hello, in this case Gamerta will have to wait as recommended, updating the game server databases may take some time.

Thanks for the quick reply!

It's been over 48 hours. I'm really, really sorry about that!

Anyway, as a user like you in the community, the ideal thing would be to check what happened with your GamerTag update through the option informed in the previous answer.

Hoping that everything works out for the best.

I hope I helped you. Hugs!

It's supposed to be that way

It showyour contacta who you are

Also for games that dont support the new character system