I can't view my ea access code

I pre-ordered the super-deluxe edition of fifa 16 on the 14th July and i got my ea access code whilst on holiday and since i have got back i have tried to view it but it is not in my message centre, therefore i cannot redeem it. i have contacted ea (they
sent me to xbox live chat) and from there i was sent to post this, they have the details of my purchase of pre-ordered fifa 16. so... yeah, any help would be appreciated.

thanks

:)

 

LOST EA ACCESS CODE

I had preordered FIFA 16 1 1/2 months ago and received my 1-month EA Access code through Xbox messages. Now, I can't view it anymore. Is there a way I can get the code re-sent to my account?

 

i can't redeem my ea access code

i tried on my xbox one, on my phone and event form the website , i get the same message "There was a problem , please try again later"

 

the guy i spoke 2 on the xbox chat centre sent me an email with the chat transcript (i have just replaced the 1st part of my email address with ...........:

[21:40:09] Ron F.: Hello, thank you for contacting Xbox Customer Support. My name is $!{operator.nickname}. Please give me a moment to review your question.

[21:40:08] Baris: hi

[21:40:17] Baris: ok

[21:40:49] Ron F.: Hi Baris. Just to clarify, what do you mean by cannot access your EA Access code? You have problems redeeming it?

[21:41:52] Baris: i got it in my xbox messages whilst i was away but i only came back a month later so it wouldn't let me view the message with the code in so i cant redeem it

[21:43:01] Ron F.: I see. So just to make sure that I got it right, you have a free EA access code on your Xbox message center but you are unable to view it?

[21:43:39] Baris: yes, i got the code when i pre-ordered the super-deluxe edition of fifa 16 from the xbox store

[21:44:00] Baris: (i preordered it mid-july)

[21:44:23] Ron F.: Thanks for the additional information provided. Don't worry, I'll do everything here on my end to help you today.

[21:44:24] Ron F.: Before we proceed, can I have your gamertag and Xbox Live email to make sure that I am working on the right account?

[21:44:49] Baris: my gamertag is:

[21:45:07] Baris: my email is: .........@hotmail.co.uk

[21:45:38] Ron F.: Thanks for the email and gamertag. One moment while I pull up your account.

[21:46:13] Ron F.: Also , have you already checked your messages on Xbox.com ?

[21:46:58] Baris: yes but it won't let me view any before the 20th of August any my code came a few days earlier than that

[21:48:29] Ron F.: Okay thanks for that information. From what I can see here is indeed you purchased pre-order of the game FIFA16 Super Deluxe edition last July 14, 2015.

[21:48:46] Baris: yes

[21:50:20] Ron F.: Okay thanks. Please give me a moment while I check on this. Thanks!

[21:50:27] Baris: ok

[21:56:08] Ron F.: Thanks for waiting.

[21:58:54] Ron F.: I checked with my support and I am sorry, we do not have the tools/option to view your previous messages on your XBox message center as well. As for this,

[22:00:16] Ron F.: you may check this link
forums.xbox.com/.../1622528.aspx and post your inquiry on our Xbox Promotions & Special offers on Xbox One page .

forums.xbox.com/.../4272.aspx

[22:00:22] Baris: is there any way that i can get my code?

[22:01:43] Ron F.: No worries, this is our official support for this kind of issues.

[22:02:08] Baris: so do i click the link?

[22:02:35] Ron F.: You can open the 2nd link on a new tab or click it.

[22:02:47] Ron F.: Would you like me to email this to you as well?

[22:03:02] Baris: email what?

[22:03:27] Ron F.: The chat transcript or the link for reference.

[22:03:56] Baris: could you email the link please

[22:04:04] Ron F.: Okay thanks. Hold on.

[22:04:56] Baris: oh could you email this too please?

[22:05:04] Ron F.: Sure.

[22:05:05] Baris: the chat

[22:05:08] Baris: thanks

[22:06:46] Baris: will my post on the forums definitely be reviewed?

[22:06:54] Ron F.: Can I send it to the email ........@hotmail.co.uk ?

[22:07:04] Ron F.: Yes, it will definitely be reviewed.

[22:07:07] Baris: yeah

[22:07:24] Ron F.: They may asked for screenshots so you have to check your post regularly. OKay?

[22:07:42] Baris: ok, how long does it normally take for it to my post 2 be reviewed

[22:07:58] Ron F.: Email Sent. I will send the chat transcript after chat.

[22:08:43] Ron F.: It normally takes up to 48 hours but please check it regularly.

[22:08:47] Baris: i can take a screenshot on my xbox of me not having ea access but i dont know how 2 transfer the screenshot from my xbox to the post

[22:08:48] Baris: ok

[22:10:16] Ron F.: You may take the screenshot of not being being able to access the message on xbox.com on your computer if needed.

[22:10:33] Ron F.: Is there any other questions or clarifications for now?

[22:10:35] Baris: ok

[22:10:39] Baris: no thanks

[22:10:53] Ron F.: Thanks for understanding. I really appreciate it.

[22:10:57] Baris: thank you for your time, advice and help

[22:11:52] Ron F.: No worries, I had customers who were able to get their codes using the same process before.

[22:11:54] Ron F.: Thank you for contacting Xbox Customer Support! To end your chat session please click "Close chat" above the chat window. If you have any additional questions after you disconnect, feel free to contact us again. Have a great day!

 

Baza saleutdPFC,

Hang tight and wait for an Xbox Support member to chime in. They should be able to verify the order and send you a PM with the information you need.

 

Hey Baza saleutdPFC!

I've sent you a Forums Private Message. You can check those by clicking
HERE.