I can’t verify my main Microsoft account

That account literally has half my life in it. Please help me find a way to get it back. Please.

Also I’ve used the same device every time in the same location I’ve always used them. I want my stuff that I paid for back in my possession.

Hi. My name is Brilliant and I would love to help you today.

Account recovery is only done by the system. There is no support that can assist you with that besides leading you to the same steps that you have already taken. You can try complete the form using a device you have previously used to sign in to your account and in a location where you commonly use that device and we will recognize it, such as your home or office.

It is recommended that you first go to the Help with the Microsoft Account Recovery Form at: https://support.microsoft.com/accou...ccount-recovery-form-b19c02d1-a782-dee6-93c3- dc8113b20c42 before filling out the form.

When you are ready, you can fill out the form at: https://account.live.com/acsr.

If you're still unable to recover your account using the form, your account may be lost forever.

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Russell Dixon,

Thank you for posting in Microsoft Community.



We know how important it is for you to access your Microsoft account. We would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

Since you have mentioned your account was locked and you were trying to recover it with the form. Can we confirm the exact error message you get when you attempt to sign into your account through this link: Microsoft account | Home.



Account recovery form is effective for those who forgotten their account password. If you were getting an account lock error message, you should be trying the resolution from this link: Account has been locked - Microsoft Support



We look forward for your reply.

Sincerely,



Microsoft Community Moderator