I can't verify my account

Discus and support I can't verify my account in XBoX Accessibility to solve the problem; I received the verify your account thing today and I don't have the email or the phone number anymore what do I do 4ff7c883-8a3f-4e24-80c6-0faadd82d04e Discussion in 'XBoX Accessibility' started by Leo Hankey-Steward P0126, Jun 4, 2023.

  1. I can't verify my account


    I received the verify your account thing today and I don't have the email or the phone number anymore what do I do

    :)
     
    Leo Hankey-Steward P0126, Jun 4, 2023
    #1
  2. WattyNuela Win User

    I can't verify my account

    Hello Leo, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear you're not able to verify your account due to you don't have access to the security email and phone number linked to it.

    When we're not able to verify our identity, the recommended action is trying to recover the account by filling the Microsoft recovery form:

    https://support.microsoft.com/account-billing/h...

    As a reminder, the recovery form works only with accounts were two steps verification is not enabled.
  3. Iskoot Win User

    Birthday...

    To verify, a child account can't change their birthday, but an adult account CAN change their birthday if they so wish. I CAN change the birthday that's associated with my account, I CAN'T change the birthday associated with my daughter's child account.
  4. nick davis2 Win User

    I can't access my 10 year in use Microsoft account because of a random security check. What can I do?

    Can't sign into my account asking me to verify but I can't know if I was getting my phone number in my email is different than what I have now
  5. InfernoWolfNLD Win User

    Verifying my account

    Hey Sailorrob42, I'm sorry to hear about your problem. Please try the following solutions to fix your problem.
    Solution:
    Solution 2:
    • Check if your account information is correct and filled out completely, this includes your security info. You can do this
      Here.
    See if this works out for you. Regards, SamxBroski
  6. JeremyTorian Win User

    Verifying my account?

    The birth date was above the age limit
Thema:

I can't verify my account

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