I can’t use Xbox live that comes with Xbox game pass ultimate

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

''When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold, Xbox Game Pass, or EA Play subscriptions toward the Xbox Game Pass Ultimate plan at the current conversion ratio, up to a maximum of 36 months. Prepaid time conversion is final, and ratios are subject to change.''

''The upgrade of any prepaid time to Xbox Game Pass Ultimate can’t be reverted back to Xbox Live Gold, Xbox Game Pass, or EA Play, and you can’t receive a refund for these subscriptions. You can, however, rejoin Xbox Live Gold, Xbox Game Pass, or EA Play when your Xbox Game Pass Ultimate subscription ends.''

https://support.xbox.com/en-us/help/subscriptio...

Hello Andre,

Thanks for the reply. If you outright cancel the ultimate subscription now you lose both subscriptions. When you purchase

ultimate game pass. The gold subscription converts to Ultimate time. Here is the

conversion chart. Your best bet is to turn off auto renew, wait until the Ultimate expires then purchase gold again if that is the subscription you want only.

Buying Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate.

You can
cancel your Xbox Game Pass Ultimate subscription at any time, and you’ll continue to have access to your Ultimate benefits until your prepaid time ends, at which point you won’t be charged again.

Note The upgrade of any prepaid time to Xbox Game Pass Ultimate can’t be reverted back to Xbox Live Gold or Xbox Game Pass, and you can’t receive a refund for
Xbox Live Gold or Xbox Game Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends.

Hope this helps.

Brad

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Xbox game pass ultimate comes with the Xbox Live gold membership so if that's your concern then if you buy the Xbox game pass ultimate then you won't have Xbox Live gold as well

Hello Wizard,

Thanks for coming to the forums. The Ultimate comes with all the subscriptions, Xbox live gold, game pass for console, and game pass for PC. Unfortunately, the only one that would be accessible on the Xbox 360 is the Xbox live gold. Game pass for console
is for Xbox one generation. Here is the
Ultimate game pass FAQ for more information.

Hope this helps.

Brad