I can’t use my money in the balance because it shows that they’re different currencies even...

Discus and support I can’t use my money in the balance because it shows that they’re different currencies even... in XBoX Accessibility to solve the problem; Ive been trying to use my account balance but it says that I have multiple currencies and they’re both usd. I want to know if I could transfer that... Discussion in 'XBoX Accessibility' started by Vrenkitz Fn, Jan 12, 2023.

  1. Vrenkitz Fn
    Vrenkitz Fn Guest

    I can’t use my money in the balance because it shows that they’re different currencies even...


    Ive been trying to use my account balance but it says that I have multiple currencies and they’re both usd. I want to know if I could transfer that money or get a refund

    :)
     
    Vrenkitz Fn, Jan 12, 2023
    #1
  2. Georges C. Win User

    I can’t use my money in the balance because it shows that they’re different currencies even tho they’re both usd

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Vrenkitz, unfortunately you are unable to transfer the balance or request a refund once it has been redeemed.

    If two dollar balances appear on your account, one must be in US dollars and the other in Canadian dollars, for example.
  3. SwordofWhedon Win User

    I can’t use my money in the balance because it shows that they’re different currencies even tho they’re both usd

    Any promotional credit like rewards you will have will have an expiration date while any funds that you added me a credit card or gift cards are there permanently. That is usually the cause of two entries.
  4. Vrenkitz Fn Win User

    I can’t use my money in the balance because it shows that they’re different currencies even tho they’re both usd

    Then how I fix this problem? I don’t want to lose money
  5. SwordofWhedon Win User

    I can’t use my money in the balance because it shows that they’re different currencies even tho they’re both usd

    It’s not a problem, you just spend the money before it expires. It should tell you when it does, usually 90 days from issuing
  6. WhiteFoodStamps Win User

    Compensation for Xbox Live

    Yeah I can’t even play games because the game data won’t sync. I have close to 80 games on my console and have spent plenty of money towards microsoft. Why can’t I get compensated for this? Sounds like they’re just into ripping people off and running away
    with my money.
Thema:

I can’t use my money in the balance because it shows that they’re different currencies even...

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