I can’t use Minecraft edu because it says “error 2002”

CoolMet234 · May 24, 2023

First I updated my iPad and it says “error 2002” I try uninstalling and installing but it doesn’t work please fix Microsoft (Minecraft edu community )

:)

Selma Winters

Can you tell me more about this? This is happening on my son's ipad also. I've had parental controls on for a while now so I'm not sure why it would randomly pop up the message. However I did just add parental controls to his google account. Would that affect it?

CoolMet234

Yes it up to date and I try lot of Internet connections but it doesn’t work.I cleared my Safari date and I have all permissions on

WattyNuela

Hello, if maybe the issue persist. Yes, you can try contacting Microsoft support to see if there is something in your account causing this problem on iPad

WattyNuela

Hello again, it’s unfortunate to know that the issue persist.

As you’re experiencing this problem only when you try to play on your iPad, I suggest you reach out to the Minecraft education support to see if they can diagnose the problem better

https://educommunity.minecraft.net/hc/en-us/req...

WattyNuela

Hi, may I know if your iPad is up-to-date?
Please check that via settings > general > software update.

If everything looks correct, please make sure you enabled all the permissions for Minecraft education edition.

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Also, try to clear all the data for safari via Settings > safari > clear browser and history data.
Finally and if you're able to do it, try to use a different Wi-Fi connection.

I can’t use Minecraft edu because it says “error 2002”