i cant upload a custom profile picture

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I apologize but your account needs to be an adult before you can upload a custom gamerpic, there is no setting to manage this as it requires having an adult account first.

Hi,

Only adult accounts are allowed to upload a custom profile picture on Xbox App. If your profile is a child account, have the parent account holder check the online privacy and safety settings online by clicking this

link.

Your other option is to create a new profile with adult details so you can upload a custom profile picture on Xbox app.

If you have any other queries, you can contact us anytime.

My brother selected a custom profile picture yesterday and it uploaded and worked immediately. I put custom profile pictures on my alt accounts yesterday and they uploaded immediately. For some reason my main account will not add the profile picture even when it says it’s pending. It’s not affecting everyone’s.

For further assistance please contact support at 1 800 469 9269 or use
https://support.xbox.com/en-US/contact-us

Look on the enforcement site: https://enforcement.xbox.com/en-US

pretty much we cant change our gamerpictures because they disabled the feature due to people being at home playing games.

personally i dont see the point in this as it is very annoying that i cant change my custom picture and it is stuck as one that i dont like anymore.

microsoft you need to add this feature back.

i bet playstation isnt doing this

Maybe not but Sony are throttling download speeds on PSN so each platform is dealing with the massive increase in user traffic in their different ways.

The point is that disabling custom gamer pics,backgrounds etc. free's up people to work on more important things & puts less stress on xbox live.