I can't upload a custom profile picture on the Xbox app.

DemonWolf99518 · Jun 1, 2023

I changed my profile picture to one of the given ones on accident and when I tried to change it back to the one I was originally using it won't go through. I tried this about a month or two ago so I don't believe it's the server processing and I also had it as my profile originally so it shouldn't be violating any guidelines. I just don't understand why it's not working.

:)

DemonWolf99518

Sorry for the late reply. It's not that it's giving me an error, but it's saying that I need an adult account although my account should already be. That's why I'm confused.

Tezzarrific

Try using the xbox companion app on Windows instead not the xbox app.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, what is the exact error or issue that you’re getting whenever you’re trying to change your Gamerpic so I can check that for you?

K1NGBLAZE

Same here. Been trying to upload for 3 days now, I still can't upload a custom profile picture.

Daft Badger

Sounds like your previous gamerpic violated the ToU/CoC.

You can go to the enforcement site
here to see any enforcement action on your account & file for a case review if eligible.

I can't upload a custom profile picture on the Xbox app.