i can't unlock my account due to "suspicious activity" and i need help

thanks for the help, i will be sure to use what you gave me because i am really wanting to get my account back asap

Hi Jadroost,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi Jadroost,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. We will be glad to assist you with this.



First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you.

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.

If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?

Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off.

When you get to a question that lets you “add more," fill in as much information as you are able.

Email subject lines need to be exact.



We highly recommend you visit these articles:

Help with the Microsoft account recovery form

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support.

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.

Kind regards,



Moderator

Microsoft Community

Hi there! My name is Darhlene and I'm more than happy to help you!

I understand that your account remains locked due to suspicious activity despite your attempts to recover your account.

Don't worry, kindly submit a reinstatement request form using this link to unlock your account:

https://www.microsoft.com/en-us/con...7Owg-3a8F4RAmtcODsRKhaxFrNbnAPi7dX8ADYVlNPGqg

Kind Regards,
Darhlene

Hi Matthew! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

The only way to unlock your locked account due to suspicious activity is through account reinstatement:

https://www.microsoft.com/en-us/con...7Owg-3a8F4RAmtcODsRKhaxFrNbnAPi7dX8ADYVlNPGqg

Kind Regards,
Darhlene