I can’t uninstall games on my Xbox One S

Xbox model one s

I have tried to troubleshoot my network connection no luck I’ve uninstalled my profiles as well as the games. Can’t figure out what it could be, every game I seem to try doesn’t load.

Hello @DylanBarsum, I hope everything is going well for you!

Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Xbox One S, not series S. And I just tried and it says it connected on my phone but “can’t connect to the internet”,on my xbox

I bought an Xbox one s and i didn’t get the free gamepass also i can’t get my games that i had installed on my xbox one s I have been trying to get in Contact with all i’m nit getting no answer.

This is what you need to know:

Xbox one and xbox x|s you can play it on and a lot of other games on (this is like a pc)

Xbox one series x|s and xbox one x|s you can’t play Disney infinity and other games on like Skyrim on. (This is like a Mac)

For another example is for computers the ones that are like a pc can play lots of more games the Mac ones can’t because they can’t play 32 bit games those are like Disney infinity and Skyrim so you need the pc ones