I can't submit a repair request OR contact support to schedule a call

Discus and support I can't submit a repair request OR contact support to schedule a call in XBoX on Consoles to solve the problem; Hey, I've been trying to submit a repair request for a couple of days now but I keep running into an error after I select a Shipping Method and agree... Discussion in 'XBoX on Consoles' started by Nathan B1, Aug 9, 2022.

  1. Nathan B1
    Nathan B1 Guest

    I can't submit a repair request OR contact support to schedule a call


    Hey,

    I've been trying to submit a repair request for a couple of days now but I keep running into an error after I select a Shipping Method and agree to the T&Cs (about sending controller parts).

    When I check the T&Cs and click Next, I get an error

    TraceID: [random-string] - e.g. "TraceID: 7CnHaizvFUuM09qI.15.152"

    "Something happened. Wait a bit, then try again. If the issue still persists contact us."

    This has been happening for a few days now, I have tried multiple browsers: Chrome, Firefox, Safari, Brave, as well as multiple devices: laptop/PC and mobile, all fails. I have tried removing the device from my devices and re-registering, still fails.

    So I tried the 'contact us' option, and it seems that it also fails to scehdule a call (again tried multiple browsers/devices and 2 numbers) with the error: "Something went wrong at our end. We’re working on it.".

    I tried to the 'contact a gamer' option, and (to no suprise) it didn't work, as they don't have access to anything required to resolve this issue.

    I want to get my device looked at hopefully BEFORE the warranty ends next year. Is there a number or someone I can contact directly to resolve this?

    Thanks,

    Nathan

    :)
     
    Nathan B1, Aug 9, 2022
    #1
  2. JosefLBohorquez Win User

    I can't submit a repair request OR contact support to schedule a call

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Nathan

    Sadly there is no direct number to call Microsoft Support as far as I know.

    The options available are receiving a call or chat with a Microsoft agent.

    May I know if you tried changing categories in the contact options to see if you're able to see the Chat with Agent (not gamer) option?

    Also, in case you have a VPN. proxy, DNS filtering or similar services in your PC (and router level) please disable each one temporarily

    Sadly in these forums is not possible to assist you with repair orders due to no one can access to your account information from here
  3. Nathan B1 Win User

    I can't submit a repair request OR contact support to schedule a call

    Hey JosefLBohorquez

    So I was able to follow these steps to get a chat with an agent (after a few disconnects)

    "May I know if you tried changing categories in the contact options to see if you're able to see the Chat with Agent (not gamer) option?"

    I think it's strange how this contact option isn't just available for all categories - if I could request a repair via live chat (agent) then why not have it as an option?

    Anyways, thanks for the advice, the request has been made, so fingers crossed nothing else goes wrong :)
  4. JACKKAV Win User

    Can't submit a repair

    Hi there

    Unfortunately no one here can help you regarding submitting a repair itself thst is something only you or a xbox support rep themselves can do

    If you haven't tried alreadly you could try contacting xbox support directly and having them complete the repair request over the phone with you

    Contact us

    * if the option you pick doesn't let you contact them. Simply click on to the virtual agent and when it asks "how can help" if you type in "talk to an agent" it will set up a call back option for you

    Also have you tried a factory reset of the console itself

    You are able to do it without even getting to the dashboard which is where your problem is

    Click this link for more info

    Factory reset
  5. ProDefault Win User

    Can’t Contact Support for Xbox

    All you have to do is request a phone call and support will call you . Support.microsoft.com just request a call to be scheduled and talk to a live agent
  6. Jesse E' Win User

    Unable to submit service repair

    You can request a call back from the support website.
Thema:

I can't submit a repair request OR contact support to schedule a call

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