I cant sign into Xbox account sign in button not working

kenton B · Sep 30, 2023

I cant sign into Xbox account sign in button not working when i click it i get linked to a few pages then when it stops loading i am on the page where i started

first it brings me to here https://www.xbox.com/en-US/auth/msa?action=logIn&returnUrl=https%3A%2F%2Fwww.xbox.com%2Fen-US%2Flive

then https://www.xbox.com/en-US/auth/msa?action=loggedIn&locale_hint=en-US#code=M.C104_BAY.2.0370ab57-f37b-b39e-b6cc-2e2d9b378137&client_info=eyJ2ZXIiOiIxLjAiLCJzdWIiOiJBQUFBQUFBQUFBQUFBQUFBQUFBQUFGcGdfSTdUQlhGeDVlVUlnUTVmNEFnIiwibmFtZSI6ImtlbnRvbiBCIiwicHJlZmVycmVkX3VzZXJuYW1lIjoia2Jyb3NreTQ0QGdtYWlsLmNvbSIsIm9pZCI6IjAwMDAwMDAwLTAwMDAtMDAwMC00ZmYxLWFhNTY2YTc1MzcyZCIsInRpZCI6IjkxODgwNDBkLTZjNjctNGM1Yi1iMTEyLTM2YTMwNGI2NmRhZCIsImhvbWVfb2lkIjoiMDAwMDAwMDAtMDAwMC0wMDAwLTRmZjEtYWE1NjZhNzUzNzJkIiwidWlkIjoiMDAwMDAwMDAtMDAwMC0wMDAwLTRmZjEtYWE1NjZhNzUzNzJkIiwidXRpZCI6IjkxODgwNDBkLTZjNjctNGM1Yi1iMTEyLTM2YTMwNGI2NmRhZCJ9&state=eyJpZCI6ImQxYjRkMzY0LWZhMjgtNGZjYy1iMDZkLTQ0MTQwZjdjY2VlOSIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3d%7chttps%253A%252F%252Fwww.xbox.com%252Fen-US%253Fxr%253Dmebarnav

and finally here before the first https://www.xbox.com/en-US/auth/msa?action=loggedIn&locale_hint=en-US

:)

Tomm_A

Hello kenton B,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you are trying to sign in your Xbox account to official site and got an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

We have tried to replicate the issue you are describing and tried to sign in my personal account through the link you have provided and the link work in inprivate browser. You can try the following steps to help resolve you concern.

1. Open New Inprivate window or press Ctrl + Shift + N and sign in to the link: Xbox Official Site: Consoles, Games, and Community | Xbox

2. Try signing in your account to the following links below and tell us if you can sign in just fine.

If you cannot sign in under the normal browser, you can clear your cache and try signing in again.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello kenton B,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

kenton B

Thank you for the help i was able to login on https://account.xbox.com/settings but when i would switch to a different part of the website i would be logged out again

Tomm_A

Hello kenton B,

Thank you for getting back with the thread.

Do you mean when you are sign in to different site using Microsoft Edge you are kicked out from the browser?

As confirmed that you can sign in your account through this link: https://account.xbox.com/settings, which specific site you are automatically log out and if possible try to get the time before you are kicked out?

If you keep getting kicked out of certain websites, it is possible that the website has a technical issue that causes it to crash or malfunction. This may be due to a bug, an overload, or a maintenance. You may see an error message or a blank page when you try to access the website. You can try to clear your browser cache and cookies, or wait for the website to fix the issue. It is also possible that your internet connection is unstable or slow, which prevents you from loading the website properly. This may be due to a network problem, a router problem, or a device problem. You may experience frequent disconnects or lag when you try to access the website. You can try to restart your router, check your network settings, or use a different device.

Additionally, try to make your account safe and secure by resetting your password and add security information. See: How to help keep your Microsoft account safe and secure - Microsoft Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello kenton B,

Thank you for your quick response and truly apologize for some delay in my end.

It is good to know that you are able to sign in your Xbox account to one of the official site provided. We have tried to sign my personal account to the link you have described above where you cannot signed in your account. It is possible that your profile is corrupted on the browser you are using. Have you tried signing in your account through New Inprivate Window or press Ctrl + Shift + N and sign in your account to check if the same issue will occur. This is also to confirm if the issue is related to your browser you are using. On the other hand, try using different devices and proceed to the link where you cannot sign in your account and try signing your account again.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

I cant sign into Xbox account sign in button not working