I can’t sign into my Xbox account on my 360 I get error code 8015000A

Error 8015000A

“Sorry, there’s a problem with the credentials that you’re using to sign in” can you fix this problem please as can’t sign or re-download my profile account to my Xbox

Hello again Cian R,

I understand the problem you are presenting, I always advise deleting the console cache to solve this type of problem, but apparently I have suggested this to several users and the problem persists so it may be a problem with Xbox since many users reported this code error code which is a bit strange since if it were 2 or 3 people presenting this error you might think it's a problem with the console itself, but yesterday more than 20 people reported the same error code on the forum, so which is a bit strange and in my personal opinion I think it's a problem on Xbox's part.

You can pay more attention to some information here: https://twitter.com/XboxSupport

Note: This is a non-Microsoft website. The page appears to provide accurate and secure information. Beware of ads on the site that may advertise products frequently classified as PUPs (potentially unwanted products). Carefully research any product advertised on the site before deciding to download and install it.

I cannot guarantee with official information that it is an Xbox problem, but here in a post where I was helping another user, a user named Diogo mentions that it is a problem on the part of Microsoft. You can take a look here:

https://answers.microsoft.com/thread/ca442a00-74b9-41d5-8e5f-c4cac13bc2bf

Thanks for your kindness.

Best regards,
Courtney.

Yes I have looked into these solutions but nothing seems to work. Thank you for your response.

Hi Cian R, my name is Courtney and I would be happy to help.

One of the solutions recommended by Xbox for this type of problem is to clear the cache. Normally this works and solves the problem, but if you have already tried it and the problem persists, it may be a problem on Xbox's part, so I invite you to check the status of Xbox Services in your region.

https://support.xbox.com/xbox-live-status

There are a few more steps that you must verify, so I invite you to take a look at the following link, where you can find more than 7 possible solutions to this problem.

https://support.xbox.com/help/xbox-360/store/cant-play-downloaded-content

Let's say this is a different topic, but in the case of the Xbox 360 console, any slightest problem could be causing this error. Let me know if you managed to follow all the steps and if you have any questions you can ask me as I will be attentive to continue helping you.

I wait your answer.

Best regards,
Courtney.

Hello MonkeyGamr how are you?
My name is Ezequiel I'm an Independent Consultant. I am very sorry that you are experiencing this problem. Have you tried everything ? Here in this link there are several procedures that can solve your problem, I'm sure you will get it, don't give up, if you need help I'll be here to help you.

https://support.xbox.com/help/errors/xbox-360/error-code-8015000a">https://support.xbox.com/help/errors/xbox-360/error-code-8015000a

https://support.xbox.com/help/errors/xbox-360/error-code-8015000a