I can't sign in XBOX design lab.

イーソン ジン · Feb 21, 2023

I can't login XBOX design lab, It always shows:" You can not login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again".

This error still exist even I change my name or change to another explorer or use my phone.

What's wrong with my account?

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello イーソン, we have received some similar occurrences here in the community, however we still don't have any official position from Microsoft on why this is happening.

ChurchSaucer197

I am having a similar problem, I go to the design lab and I can't design my controller.

TimidMinds

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

M3tal Daz3

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

I can't sign in XBOX design lab.