I cant send messages on my new account

I made a new account for my son and he can’t send messages only recieve them and I’ve added security information and it won’t let me and he’s not banned

:)

 

cant send messages on a new account xbox one

i cant send messages on my new account ( when people message me on it, i cant respond i just created the account like a month ago

 

cant send message

my account is in the family account as an adult other accounts can send messages to friends but I cant even if I log in on my computer to this account still cant send messages I can receive but not send I spoke to online chat support and they reffered me
here ..no error just says cant send message I removed account from xbox1 and put it back in but still same .. and since same issue is when I try in computer leads me to believe its not in the xbox1 but Im prob wrong so lol....perfect new account no bans no
warnings .. any help

 

Go to
Sign in to your Microsoft account
look under "Security info helps keep your account secure" and make sure they have a phone and email listed.

If any are missing please add them. If Any ARE listed delete and re-add them. And Save Changes.

Then Restart Console Scroll left on the Home screen to open the guide. Select Settings. > Select Restart console. > Select
Yes to confirm.

Once the Console Has restarted you should be able to send messages.