I cant send messages from the xbox app

Hiya Taylor3,

Thank you for contacting Forum support.

Does the profile ask you for a verification method before sending out a message?

If it does try asking for verification then, try selecting on the option that says "I Don't have any of these".

Try to change the option (add another phone#) to verify the account.

Check out this link to know more about changing security info:
Update all of your Microsoft account security information

Hope this helps.

Hello Jerico,

Thank you for posting here on the Xbox forums. Are you able to send messages using a different device like through Xbox.com, or the Xbox app? If you are having issues sending messages from all devices, you should check out this link here :

Why can’t I send messages from my Xbox One or the Xbox app?

Hope this helps!

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be having with sending messages on Xbox One or Xbox App.

• Is there a certain error message you receive when you try to send a message?

I recommend to try the following troubleshooting article:
Why can’t I send messages from my Xbox One or the Xbox app?

Hope this helps.

Hi there,

Sorry to hear your having a problem.

Please refer to this support page: Why can’t I send messages from my Xbox One or the Xbox app?

HI K,

Thanks for posting about this, are you receiving any error messages when attempting to send a message? Try out this article here: Why can't I send messages
from my Xbox One or the Xbox app? for the Reputation Check and attempt to send a message after.

I hope this information helps, thanks again!