I can't send a verification code to my phone number

Hi there! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Sorry to hear about what happened. Have you already tried to use a different device to access your MS Rewards and try to redeem it from there?

Tried signing up for Music Pass. Not getting a verification code in my google email. My phone number changed so I can't get a text. Can't change my phone number without getting a verification code. What's going on?

Why can't I get any real help this 2 step verification is **** when you don't have that phone number anymore and you can't access your email cause they want to send a verification to a phone that is no good and I can't get into my account cause I forgot my password and I can't get a new password cause they wanna send a code to my phone that I don't have anymore

Whenever you first setup 2 step verification it would've also given you some backup codes which are meant to be used in this exact sort of situation.

Did you save those codes somewhere safe like it would've told you to? If so you can use one of those codes when it asks for a code.

If you didn't save those backup codes then unfortunately the account would be lost for good.

Why can't I get any real help this 2 step verification is **** when you don't have that phone number anymore and you can't access your email cause they want to send a verification to a phone that is no good and I can't get into my account cause I forgot my password and I can't get a new password cause they wanna send a code to my phone that I don't have anymore

Hai,

Hate to break it to you but if you don't have the phone number anymore or any backup codes already generated then it's done for good, I mean you can try to remember the password or contact support and try to verify, otherwise I'm sorry.

https://support.xbox.com/en-US/

Have a good day or night ✨

Thanks.

Brian O.

Why can't I get any real help this 2 step verification is **** when you don't have that phone number anymore and you can't access your email cause they want to send a verification to a phone that is no good and I can't get into my account cause I forgot my password and I can't get a new password cause they wanna send a code to my phone that I don't have anymore

Hai,

Hate to break it to you but if you don't have the phone number anymore or any backup codes already generated then it's done for good, I mean you can try to remember the password or contact support and try to verify, otherwise I'm sorry.

https://support.xbox.com/en-US/

Have a good day or night ✨

Thanks.

Brian O.

Thats what i was saying. Hopefully they saved those backup codes.