I can't send a service repair request for Xbox controller.

Bulgaria is not a supported region so that is most likely the reason. The warranty wouldn't be valid there.

Hi Rijkard,

Thanks for reaching out the forums! We are sorry to hear about your Elite Series 2 controller. I notice that you mentioned sending your controller out for repairs. May I ask if the controller was sent to Microsoft for repairs or to a 3rd party repair company? I would like to recommend that you check your warranty status by clicking the following link Request an Xbox controller replacement | Xbox Support and once you have verified device registration and warranty status I would then request a service request by clicking this link Getting your Xbox device serviced | Xbox Support and follow the instructions for "Submit a service order request" instructions.

If your controller is in warranty you can request a replacement Request an Xbox controller replacement | Xbox Support

Or you can send it for repair Getting your Xbox device serviced | Xbox Support

Hi there,

please see the steps on this link for the Xbox is not powering on issue:
https://support.xbox.com/xbox-one/console/console-wont-power-on

It has all the steps to try

If for some reason that doesn't fix it then follow the steps on the following link on how to set up a repair request for the console.

This is the only way to set up a repair, during that process it will also show you the information on how and where you will need to send the console

https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

If you can't set up a repair yourself then you will have to contact Xbox Support via Phone or Microsoft Support Chat, they will be able to help you set up a repair request.

Side note: Without an service request there is no point on sending the console somewhere, since it will require a registered service request to have the console fixed

Tank you for your guidance. But problem is when I prepare a service order under category- hardware and subject no power. It rejected as remark No any service is provided in this issue hardware/accessories.

I can't find any service center to drop the Xbox for repairs. This is in India Mumbai.

Repair request is accepted in only one case. Accessories and sub power supply. And they are ready to send external power supply free of cost. But I think external power supply will not suitable for Xbox on s.

Hi ! My name is Ricardo an independent advisor ready to help you with this situation!

To reach customer support you need to do it trough the support site, then in the contact us section don't select the community forums

Unfortunately you will need to send the controller again to receive a new replacement, you can do that directly without contacting support also, and then you can, in the observations section, mention that is the 4th time

Follow these steps to request the service:

Sign in to the Device service and repair page with your Microsoft account credentials.

https://account.microsoft.com/devices/select-de...

****If your device doesn't appear, add it

Select the device that you want repaired.
Follow the onscreen steps to complete your service order request.

I need to talk to customer support. I've sent in my controller 4 times already. Each time it gets sent back broken and in worse condition that original. Now I can't send it back at all. I rather pay to have it repaired correctly since no one knows how to check the controllers before sending them out. I'm not the only one with this issue. https://answers.microsoft.com/en-us/xbox/forum/all/how-do-i-get-a-hold-of-support-about-being-sent-a/2a501bac-ec66-4fed-a309-3bffee7f6b81

This is bs support to get a broken controller fixed when all they do is send out another broken controller. $180 controller that I can't use.