I can't seem to get microsoft store to process purchases even though it has all the correct...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize for the trouble. I just want to clarify, you purchased Minecraft through Minecraft.net, and now that you wanted to install the game it is asking you to purchase the game again?

If that's correct, may I ask what Minecraft game you purchased? Is it Minecraft for Windows or Minecraft Java Edition?

Hi Ricardo,

Thanks for the reply. It seems rather an absurd answer though as there are thousands of people in Thailand that play on XBox. I have a Microsoft account that has all of he correct address details for my home in Thailand and that also has my Thai credit card activated with it.

I have purhcased games via the XBox game store/Microsfot game store using my Thai address and credit card, so I am siorry but this can't be correct!

The credits are one thing, but I don't even have the game yet! As stated, it's been "In Process" for the past week without resolution. XBox Live says they can't do anything because it was purchased through the Microsoft Store, and Microsoft Store has been
entirely unhelpful, unresponsive, and failing to provide any answers or actual assistance.

Once again, I have contacted the Microsoft Store NUMEROUS TIMES.

I can't install it from the store. It tries to charge me £14.99

The store seems to think I don't own the game even though it's in my purchase history.

I've checked the store on the xbox website and that thinks I don't own it as well.

I'm also not able to download. I go through the process all the way until it says purchase with a payment option (even though it's free) and it says "Can't complete"