I can't seem to get any rewards credits. Been waiting quite a while. Also, get em all isn't ...

Discus and support I can't seem to get any rewards credits. Been waiting quite a while. Also, get em all isn't ... in XBoX Rewards & Social to solve the problem; I'm still not able to get rewards and I've updated my profile and checked billing and removed billing and added billing and nothing. Also, the Get 'em... Discussion in 'XBoX Rewards & Social' started by Chemspook, Nov 19, 2016.

  1. Chemspook
    Chemspook Guest

    I can't seem to get any rewards credits. Been waiting quite a while. Also, get em all isn't ...


    I'm still not able to get rewards and I've updated my profile and checked billing and removed billing and added billing and nothing. Also, the Get 'em All reward is not flagging correctly several of the movies in that list I do own in HD and they are not
    showing with Green checkmarks. Thanks.

    :)
     
    Chemspook, Nov 19, 2016
    #1
  2. SneekyTerror
    SneekyTerror Guest
    Been waiting for my credits to be deposited been at 5000 credits been pending since nov 30th.

    Been waiting for my xbox rewards credits since November 30th, Is there any way I can get this been wanted to use the credits to get some games i see on sale?
     
    SneekyTerror, Nov 19, 2016
    #2
  3. Gotta Get em all - 5000 points for each comic movie I have, yet I'm not getting credit for all!

    It doesn't seem to be giving me credit for all my films I've purchased through the xbox on the Gotta Get Em All rewards program.

    5000 a pop and I'm not getting credit for a few of them.
     
    Sludgesicle Man, Nov 19, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I can't seem to get any rewards credits. Been waiting quite a while. Also, get em all isn't ...

    Hello Chemspook,

    As mentioned in your previous post at (Xbox rewards credits are not being deposited. Billing information is still correct.), your billable accounts are not being correctly reported
    for your deposit, which is preventing that process from completing. This is a server-side issue, and not a problem with your user input. What is occurring is that our deposit process is attempting to ask the database to complete a deposit into your billable
    account, and asking which billable account you have designated as the intended recipient for this deposit. The database then gives our deposit a blank look and provides our deposit process billable accounts with none of them specifically designated as you
    deposit account. Rather than accidentally deposit into the wrong account, the process then aborts. As mentioned, we are currently awaiting a fix for this issue from another team. Apologies for the inconvenience.

    We will investigate why your previous purchases are not being checked correctly. However, this should not cause an issue with any new purchases you make for the offer. If you encounter any issues with your new purchases, let us know.
     
    XBLRewards8, Nov 21, 2016
    #4
  5. XBLRewards8 Win User

    I can't seem to get any rewards credits. Been waiting quite a while. Also, get em all isn't right.

    Hello Chemspook,

    As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/a0a9a6f3-5a2d-495a-9d90-9e9d0a5f58c0), your billable accounts are not being correctly reported
    for your deposit, which is preventing that process from completing. This is a server-side issue, and not a problem with your user input. What is occurring is that our deposit process is attempting to ask the database to complete a deposit into your billable
    account, and asking which billable account you have designated as the intended recipient for this deposit. The database then gives our deposit a blank look and provides our deposit process billable accounts with none of them specifically designated as you
    deposit account. Rather than accidentally deposit into the wrong account, the process then aborts. As mentioned, we are currently awaiting a fix for this issue from another team. Apologies for the inconvenience.

    We will investigate why your previous purchases are not being checked correctly. However, this should not cause an issue with any new purchases you make for the offer. If you encounter any issues with your new purchases, let us know.
  6. ZombieDeano Win User

    Pinball FX Tables For Sale on the XBox ONE... but no Pinball FX?!?!

    Oh I can't wait to download these. Been quite a while since I bought any tables. There's a lot to go at!
  7. Salty Rim Win User

    Xbox Rewards App Weekly Achievement Quest

    I've also not been getting credit for the daily 50 point achievements....its like all of a sudden nothing tracks and gives me rewards
  8. Smwutches Win User

    Not getting any Reward Credits?

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.
  9. XBLRewards8 Win User

    Not getting any Reward Credits?

    Hello Jo the Gr3at,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
    2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
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I can't seem to get any rewards credits. Been waiting quite a while. Also, get em all isn't ...

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