I can't see a movie that I bought

Discus and support I can't see a movie that I bought in XBoX Sales and Promo to solve the problem; Hi! Few hours ago I bought a movie in the Xbox media center (Avengers Infinity War), this is the first time I bought a movie in this way. I had 2... Discussion in 'XBoX Sales and Promo' started by Eliane Sidhe, Aug 11, 2018.

  1. Eliane Sidhe
    Eliane Sidhe Guest

    I can't see a movie that I bought


    Hi! Few hours ago I bought a movie in the Xbox media center (Avengers Infinity War), this is the first time I bought a movie in this way. I had 2 problems, the first one is that the payment in my bank account appears two times, and the second problem is
    that doesn't let me play the movie (appears code c101a3ff). I tried to contact support in xbox since two hours ago and none is in the chat and still waiting for the call. I don't know what to do. I would appreciate if someone could help me.

    :)
     
    Eliane Sidhe, Aug 11, 2018
    #1
  2. XzaniaX-[xboxvenue]
    XzaniaX-[xboxvenue] Guest
    0x8007139f

    i received this code after spending 14.99 on a movie. and now i can't watch it? i try to go to my movies that i have bought previously and can't access those either. ..... come on
     
    XzaniaX-[xboxvenue], Aug 11, 2018
    #2
  3. Kerbs22
    Kerbs22 Guest
    I bought a movie, no sound

    I bought a movie from XBox, it plays, but no sound. I get sound on everything else whether it be netflix, music, background sounds, etc. The preview for the movie even has sound. But every time I play the movie, silence. This is my first time using XBox's
    video service so I have no idea if it has something to do with this particular movie or not.
     
    Kerbs22, Aug 11, 2018
    #3
  4. SLB4EVERPT
    SLB4EVERPT Guest

    I can't see a movie that I bought

    You need to try again contacting xbox official support. They are the ones that can help you.

    About the duplicate payment, since is a billing issue, only on the xbox support, they only can refund the duplicate payment.
     
    SLB4EVERPT, Aug 11, 2018
    #4
  5. SLB4EVERPT Win User

    I can't see a movie that I bought

    You need to try again contacting xbox official support. They are the ones that can help you.

    About the duplicate payment, since is a billing issue, only on the xbox support, they only can refund the duplicate payment.
  6. Zero Jehuty Win User

    Not the movie I bought

  7. Rodrigo Oliver Win User

    I can't see a game i bought anymore

    Hi Simons933, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, can you give us more details?

    Are you playing on an Xbox Console or PC?
  8. G0blin13 Win User

    Missing Tv Episodes & Movies No Option To Refresh Purchase History

    Same for me I bought some movies but didn't download them and now I can't watch them..I bought Prometheus on 9-18-12 and Abraham Lincoln the Vampire Hunter and I paid $20 per movie...I'm a loyal Xbox movie buyer look at my profile..
  9. AssertiveGrub90 Win User

    playback of a movie that i bought

    If you get a message telling you to contact support then you should contact support.
Thema:

I can't see a movie that I bought

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