I can’t scroll up all the way to the top of my messages on Xbox.

Discus and support I can’t scroll up all the way to the top of my messages on Xbox. in XBoX Rewards & Social to solve the problem; Me and a friend of mine are trying to reminisce how we met, but as I try to scroll to the top of our messages, it gets buggy from only up to a few... Discussion in 'XBoX Rewards & Social' started by Jakecrisp2, May 31, 2023.

  1. Jakecrisp2
    Jakecrisp2 Guest

    I can’t scroll up all the way to the top of my messages on Xbox.


    Me and a friend of mine are trying to reminisce how we met, but as I try to scroll to the top of our messages, it gets buggy from only up to a few months ago. To be fair we met years ago but I really want to see our messages. Please help!

    :)
     
    Jakecrisp2, May 31, 2023
    #1
  2. Francia J. Win User

    I can’t scroll up all the way to the top of my messages on Xbox.

    That can be an issue as well, have you tried using an Xbox App to check your message?
  3. Jakecrisp2 Win User

    I can’t scroll up all the way to the top of my messages on Xbox.

    Hi there, sorry but this did not work. I think our issue is that we have far too many messages? The furthest I have made it without it becoming buggy is up to a year ago. But by this point we probably have over a millions messages to each other. Do you think this could be the issue?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    I have here steps that we can try, please perform a power cycle on your console by following the steps below:

    POWERCYCLE CONSOLE​​​
    ​​​
    "1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"
  4. Jakecrisp2 Win User

    I can’t scroll up all the way to the top of my messages on Xbox.

    Yes, a couple of times. I’m not sure if anything can be done to have the messages recovered, it’s okay if so.

    That can be an issue as well, have you tried using an Xbox App to check your message?
  5. Francia J. Win User

    I can’t scroll up all the way to the top of my messages on Xbox.

    Thank you so much for the update and I apologize as it can be due to the messages being too old and many messages were already retrieved. You can try to proceed but it may crash.
  6. Francia J. Win User

    I can’t scroll up all the way to the top of my messages on Xbox.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    I have here steps that we can try, please perform a power cycle on your console by following the steps below:

    POWERCYCLE CONSOLE​​​

    ​​​

    "1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"
Thema:

I can’t scroll up all the way to the top of my messages on Xbox.

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