I can't save my purchases on my Microsoft account and it keeps getting the authentication error

Hi! My name is Ben an Independent Advisor and I hope you are doing well.

With regards to your issue, are you playing the game via Xbox One or series console? If this is via console, I suggest to try to remove and add your profile. Here is the link how https://support.xbox.com/en-US/help/account-pro...

If this is on a different device, please check via https://account.microsoft.com/family page to see whether you are added as a member. Because it is possible your account is being detected as a child account which has restriction for purchases.

Looking forward to hearing back from you so we can further assist.

Kind regards,

Ben

But I can't access Cross-Save for Destiny 2 because I can't Authenticate the account because I CAN'T Authenticate it.

Can't resolve my problem this has been going on for ages... I'm trying to purchases free Xbox live since they are offering me a special deal but I keep getting this *** error. I tried changing my billing account.

Hi there! This is Virginia O.

I understand that you want to sign into your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The error message you are getting means that the account has already reached its limit to be signed in due to multiple failed attempts of trying to sign in.

There is no need to worry because all you have to do is to give it 24 hours and then try to sign in once again.

Make sure to enter the correct account credentials when signing in in order for it to work and should be accepted.

Thank you for your cooperation and have a great day!

I get this exact same issue. Microsoft Support was no help what so ever and wanted me to pay for premium support.

Since the Fall Creator Update for Windows 10 I've had this issue.

I've tried to uninstall and re install that failed

I've made sure that the client is allowed through the firewall

LIVE was having issues downloading my profile in game until I enabled game mode through the game bar, however when the client as a game and enabling game mode didn't work.

I've tried creating an app password because I use 2 step authentication and I get authentication failed when trying to use that password.

When disabling 2step authentication I still sign in but still no purchase history

When using a computer account not linked to my Microsoft account I get an xlivewrapper dll error which I can only conclude is that something in the backend changed on Microsoft servers which broke the gfwl purchase and sign in verifications.

Any help would be appreciated.