I can't request a callback

Discus and support I can't request a callback in XBoX Games and Apps to solve the problem; I'm trying to request a callback as a game I have paid for and own is not on my account anymore. The callback feature doesn't seem to be working. It... Discussion in 'XBoX Games and Apps' started by Ben Schuster, Dec 23, 2023.

  1. Ben Schuster
    Ben Schuster Guest

    I can't request a callback


    I'm trying to request a callback as a game I have paid for and own is not on my account anymore. The callback feature doesn't seem to be working. It currently should be open

    :)
     
    Ben Schuster, Dec 23, 2023
    #1
  2. Hoskayra Win User

    I can't request a callback

    Hello Ben, my name is Oskayra, and I will be happy to help you.

    Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox. All users help each other with common problems.

    I am very sorry for the problem you are going through. For REFUND cases there is a form, which is the following:

    https://support.xbox.com/forms/request-a-refund

    There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

    You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

    Subscriptions can be refunded within 30 days of purchase.

    Sincerely,
    Oskayra.
  3. adrienogburn Win User

    Request a callback

    Can i please get help with my console give me a call at [mod removed] Adrien
  4. NeoDan123 Win User

    Request a callback

    We in the forums will not be able to call you. You will need to gonto the support website and request a call back from there.
  5. Smwutches Win User

    Request a callback

  6. Smwutches Win User

    Request a callback

Thema:

I can't request a callback

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